Faith Cunningham
Dover,NH
Summary
Results-driven Phlebotomy and Laboratory Operations Professional experienced in training and mentoring teams to enhance patient management and safety compliance. Led initiatives that improved workflow and patient quality through effective scheduling and resource allocation. Organized and self-motivated manager dedicated to fostering team efficiency and meeting production targets in fast-paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Phlebotomy Manager
Mass Gen Brigham - MGB
04.2026 - Current
- Managed daily operations of the phlebotomy department, ensuring compliance with safety and quality standards.
- Trained staff on proper venipuncture techniques and specimen handling procedures to enhance efficiency.
- Implemented new scheduling system, optimizing resource allocation and reducing wait times for patients.
- Monitored inventory levels of supplies, coordinating timely restocking to maintain uninterrupted services.
- Monitoring staffing over-time and productivity
- Annual reviews and raises
- Collaborated with healthcare teams to streamline patient workflow and improved overall service delivery.
- Overseeing 18 outreach phlebotomy locations throughout Massachusetts
- Total Joint Commission inspections
- Coordinated outreach events to increase community awareness of available services and promote early detection screenings.
- CAP inspections
- Monthly budget reports and justifications of purchases needed for production
Laboratory Coordinator
Portsmouth Regional Hospital - HCA
04.2020 - 04.2026
- Coordinated laboratory operations to ensure compliance with safety and quality standards.
- Crucial conversations
- PIP programs and corrective actions
- Hiring and firing, human resource oriented and development
- Over seeing 40 phlebotomies in patient and out patient throughout NH
- x4 outreach locations
- Developed and implemented standard operating procedures to enhance workflow consistency.
- Trained and mentored new staff on laboratory protocols and equipment usage.
- Managed inventory of laboratory supplies, optimizing procurement processes for efficiency.
- Traveled throughout HCA hospitals in the US to train them on Meditech Expanse
- Traveled to other hospitals to improve phlebotomy and laboratory work flows
- Collaborated through a system change to ensure all outreach and inpatient areas were comfortable and managed the new system ok
- Streamlined data management processes, improving accessibility and reporting accuracy.
- Taught nursing leadership how to draw blood
- Taught phlebotomy courses to LNAs and nursing staff
- Coordinated with infection prevention, and safety committee
- Needle stick committee advocate
- Total Joint Commission, CAP and State inspection - passing at all levels
- Developed quality control measures for test processes, enhancing overall reliability of research outcomes.
- Continuously updated knowledge base by attending workshops and conferences relevant to lab operations and industry trends.
Lead Phlebotomist
Portsmouth Regional Hospital - HCA
01.2018 - 04.2020
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and regulatory standards.
- Customer service and development checking requisitions and billing for outreach
- Trained and mentored junior phlebotomists, enhancing team efficiency and skill levels.
- Implemented best practices for specimen collection, improving accuracy of test results.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Developed skills of new hires to enhance team capabilities.
- Coordinated staff call-outs and scheduled coverage to maintain operational efficiency.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Developed and maintained effective inventory management for blood collection supplies.
- Assisted in preparing for annual CAP and State inspections to ensure compliance.
- Coordinating call outs and coverage
- Helped with annual CAP and State inspections
- Coordinated with hospital departments to streamline interdepartmental communication and collaboration efforts.
- Poured off centrifuged specimens and prepared them for shipment to testing facilities.
- Collaborated with healthcare professionals to optimize patient care through efficient blood draw processes.
- Ensured meticulous record-keeping in alignment with HIPAA regulations for patient confidentiality.
Licensed Nursing Assistant
Mt Carmel Rehabilitation and Long Term Nursing Facility
05.2016 - 01.2018
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Collaborated with healthcare team to implement individualized care plans for residents.
- Advocated for patient needs, facilitating communication between residents, families, and healthcare providers.
- Maintained accurate patient records and documentation in compliance with facility standards.
- Trained new staff on best practices for resident care and facility procedures.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
Education
MBA - Healthcare Administration - Minor Human Resources
Southern New Hampshire University
Hooksett, NH05-2029
Bachelor of Science - Healthcare Management
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Blood collection techniques
- Blood draw techniques
- Specimen handling
- Specimen preparation
- Quality control
- Infection control
- Regulatory adherence
- HIPAA compliance
- EMR recordkeeping
- Medical records management
- Emergency response
- Data entry
- CAP regulation
- Emergency response
- Training and mentoring
- Operations management
- Performance tracking
- Productivity management
- Budget management
- Staff development
- Department coordination
- Process improvement
Certification
- Basic Life Support - AED certified
Timeline
Phlebotomy Manager
Mass Gen Brigham - MGB
04.2026 - Current
Laboratory Coordinator
Portsmouth Regional Hospital - HCA
04.2020 - 04.2026
Lead Phlebotomist
Portsmouth Regional Hospital - HCA
01.2018 - 04.2020
Licensed Nursing Assistant
Mt Carmel Rehabilitation and Long Term Nursing Facility
05.2016 - 01.2018
MBA - Healthcare Administration - Minor Human Resources
Southern New Hampshire University
Bachelor of Science - Healthcare Management
Southern New Hampshire University