Felicia Jackson
Scottsdale,AZ
Summary
Dedicated customer service representative with extensive experience seeking a remote hybrid position in a reputable company.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
McKesson
Scottsdale, AZ
01.2022 - Current
- Managed customers' and Sales Reps' inquiries and order requests for medical surgical supplies, ensuring prompt and accurate processing.
- Managed and resolved challenges with shipping errors and lost packages.
- Mastered company learning tasks to enhance job performance
- Contributed to resolving multiple production challenges as a volunteer
Certified Peer Support Specialist
Southwest Network
Phoenix, AZ
10.2016 - 05.2017
- Displayed a commitment to accountability and promoting personal growth
- Supported adults in building natural support networks and promoting community living
- Facilitated and delivered instructional sessions to align with recovery and learning-centered goals.
- Promoted a sense of connectedness while fostering individual empowerment.
Pharmacy Technician
Kaiser Permanente
Aurora, CO
02.2001 - 05.2012
- Received and accurately filled patient prescriptions and refill requests, ensuring information accuracy.
- Successfully oversaw refill request management for healthcare professionals and patients via telephonic and call center channels.
- Addressed inquiries related to benefits and eligibility.
- Ensured compliance with all federal, state, and local laws and company policies related to pharmacy operations.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Worked in clinics, call centers, and mail-order offices.
Education
Associate of Arts - General Studies
Community College of Aurora
Aurora, CO12-1997
Skills
- Call Center Operations 6 years
- Customer Focused
- Detail Oriented
- Exceptional Organizational Skills
- Adaptive Team Player
- Positive and Professional
- Computer Literate
- Strong communication Abilities
Timeline
Customer Service Representative
McKesson
01.2022 - Current
Certified Peer Support Specialist
Southwest Network
10.2016 - 05.2017
Pharmacy Technician
Kaiser Permanente
02.2001 - 05.2012
Associate of Arts - General Studies
Community College of Aurora