Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Jackson

Scottsdale,AZ

Summary

Dedicated customer service representative with extensive experience seeking a remote hybrid position in a reputable company.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

McKesson
Scottsdale, AZ
01.2022 - Current
  • Managed customers' and Sales Reps' inquiries and order requests for medical surgical supplies, ensuring prompt and accurate processing.
  • Managed and resolved challenges with shipping errors and lost packages.
  • Mastered company learning tasks to enhance job performance
  • Contributed to resolving multiple production challenges as a volunteer

Certified Peer Support Specialist

Southwest Network
Phoenix, AZ
10.2016 - 05.2017
  • Displayed a commitment to accountability and promoting personal growth
  • Supported adults in building natural support networks and promoting community living
  • Facilitated and delivered instructional sessions to align with recovery and learning-centered goals.
  • Promoted a sense of connectedness while fostering individual empowerment.

Pharmacy Technician

Kaiser Permanente
Aurora, CO
02.2001 - 05.2012
  • Received and accurately filled patient prescriptions and refill requests, ensuring information accuracy.
  • Successfully oversaw refill request management for healthcare professionals and patients via telephonic and call center channels.
  • Addressed inquiries related to benefits and eligibility.
  • Ensured compliance with all federal, state, and local laws and company policies related to pharmacy operations.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Worked in clinics, call centers, and mail-order offices.

Education

Associate of Arts - General Studies

Community College of Aurora
Aurora, CO
12-1997

Skills

  • Call Center Operations 6 years
  • Customer Focused
  • Detail Oriented
  • Exceptional Organizational Skills
  • Adaptive Team Player
  • Positive and Professional
  • Computer Literate
  • Strong communication Abilities

Timeline

Customer Service Representative

McKesson
01.2022 - Current

Certified Peer Support Specialist

Southwest Network
10.2016 - 05.2017

Pharmacy Technician

Kaiser Permanente
02.2001 - 05.2012

Associate of Arts - General Studies

Community College of Aurora

Similar Profiles

CREATE PROFILE
Felicia Jackson