Summary
Overview
Work History
Education
Skills
Languages
Core Competencies
References
Timeline
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Felicia Jackson

Jersey City,NJ

Summary

Detail-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills. Proficient in utilizing Microsoft Word to create, assemble and format time sensitive and highly technical reports according to established industry standards. Proven ability to collaborate with cross functional teams to ensure precise and timely documentation.

Overview

5
5
years of professional experience

Work History

Salon Owner

Entrepreneurship
Maplewood , NJ
12.2021 - Current
  • Managed all aspects of salon operations, ensuring high standards of service and client satisfaction.
  • Provided comprehensive support to service delivery,maintaining detailed and accurate client records and reports.
  • Expertly utilized Microsoft Word to assemble, formate, and review technical reports, ensuring compliance with industry standards and internal procedures.
  • Collaborated with team members to review and verify report accuracy, enhancing overall quality and reliability.
  • Conduct regular discussions with senior staff to refine and improve report formats and content.
  • Demonstrated exceptional organizational skills in managing, scheduling, inventory and financial records.
  • Developed and implemented training programs for staff, promoting continuous professional development.

Senior Stylist

Upper S Chelon
Maplewood , NJ
05.2019 - 07.2021
  • Delivered top - tier styling services, consistently meeting and exceeding client expectations.
  • Maintained meticulous client records, ensuring accurate documentation of services provided.
  • Assisted management in optimizing salon operations and improving service delivery process.
  • Played a key role in training and mentoring junior staff, fostering a collaborative and high performance environment.

Education

Cosmetology -

Robert Fiance Beauty Schools
West New York, NJ
10-2015

High School Diploma -

Henry Snyder High School
Jersey City, NJ
06-2009

Some College (No Degree) - Bio Medical

New Jersey City University
Jersey City, NJ

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong written and verbal communication
  • Analytical and problem- solving abilities
  • High level of discretion and confidentiality
  • Planning and execution
  • Business growth and retention
  • Social Media Promotion
  • Strategic Planning
  • Financial Management
  • Business Development
  • Business Management

Languages

English
Full Professional

Core Competencies

  • Expert- level Microsoft Word proficiency
  • Document quality review and report formatting
  • High- level operations support
  • Client- focused service delivery
  • Collaboration and team coordination
  • Attention to detail and accuracy
  • Time management and deadline adherence

References

References available upon request.

Timeline

Salon Owner

Entrepreneurship
12.2021 - Current

Senior Stylist

Upper S Chelon
05.2019 - 07.2021

Cosmetology -

Robert Fiance Beauty Schools

High School Diploma -

Henry Snyder High School

Some College (No Degree) - Bio Medical

New Jersey City University

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Felicia Jackson