FELICIA JEFFERSON

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Provided excellent service to patients through personal communication.

Provided administrative support to clinical staff and managers.

Supported patients in identifying and addressing addressing mental health challenges.

Promoted a high level of respect and dignity when communicating with clients and families.

Assisting with admission paper work for inpatient and out patient

• Leveraged strong communication skills to establish rapport with diverse patients, fostering trust and comfort through the intake process.
• Contributed to a positive patient experience by providing empathetic support during the intake process.
• Provided comprehensive training for new staff members on intake protocols, procedures, and software applications used within the
• Assisted in reducing wait times for patients by efficiently managing the intake queue and scheduling appointments accordingly.
• Provided comprehensive training for new staff members on intake protocols, procedures, and software applications used within the practice.

• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
• Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.