Kim-Yen Duong
Mansfield
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Parkland Hospital
07.2023 - Current
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Ophthalmic Technician
Kirby Eye Center
04.2019 - 06.2023
- Assist provider with minor surgical procedures such as injection, laser iridotomy, trabeculoplasty or YAG capsulotomy.
- Perform independent tasks requested by physicians such as medication refills, referrals, PAs, lab orders, or filling insurance.
- Perform visual acuity, refraction, applanation, visual field, OCT, fundus photos, ATLAS, B ultrasonic scan, and pachymetry.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
Administrative Technician
Millennium Laser Eye Center
05.2018 - 12.2018
- Generate new business through successful outbound sales calls to potential LASIK candidates. Consistently exceeded monthly sales goals.
- Executed promotions and advertising campaigns to stimulate traffic to the center. This led to a 10% increase in sales to the clinic.
- Communicate surgical instructions effectively to ensure customer satisfaction.
- Perform and documents all testing procedures such as visual acuities, IOPs and any diagnostic testing on the OCT, Auto Refractor, Pentacam, or Vario.
Office Manager/Optometric Technician
Pearle Vision
11.2016 - 02.2018
- Coordinate and organized office operation by making sure each department is running efficiently. Oversaw five staff members to ensure organizational efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Optometric Technician
Texas State Optical
07.2012 - 11.2016
- Pre-screen and prepared patient for vision exam. Duties include, entering data into EMR system, checking visual acuities, IOPs, running diagnostic testing on the OCT, Retinal camera, Visual Field analyzer, and Fundus photos.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Bachelor of Science - Biology
University of Texas at Arlington
Arlington, TX05.2015
Skills
- Talent acquisition
- Project coordination
- Experience in B2B sales
- Strong customer service
- Epic EHR proficiency
- Pre/Postoperative preparation
- Ophthalmic imaging
- Ophthalmic instrumentation
- Ophthalmic surgical assisting
- Team collaboration
Certification
- COA-Certified Ophthalmic Assistant
- CPR-American Heart Association
Timeline
Ophthalmic Technician
Parkland Hospital
07.2023 - Current
Ophthalmic Technician
Kirby Eye Center
04.2019 - 06.2023
Administrative Technician
Millennium Laser Eye Center
05.2018 - 12.2018
Office Manager/Optometric Technician
Pearle Vision
11.2016 - 02.2018
Optometric Technician
Texas State Optical
07.2012 - 11.2016
Bachelor of Science - Biology
University of Texas at Arlington
Community Service
Board of Deacon at Vietnamese Baptist Church, Church-Treasurer, 2015, Present
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