Michael Cardona
West Palm Beach,FL
Summary
Results-driven Talent Acquisition and Operations Leader with over 18 years of experience in commercial HVAC/R and technical recruiting. Expertise in building high-performing teams by partnering with operational leaders and assessing candidates accurately. Proven ability to develop talent and drive organizational growth through strategic hiring and workforce development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Manager of Technician Recruiting
TWC Services
01.2022 - Current
- Lead talent acquisition efforts for nine branch locations across South and Central Florida, partnering with operational leaders to recruit highly qualified commercial HVAC/R technicians and support company growth.
- Led full-cycle recruiting for multiple service locations across Florida, ensuring alignment with operational needs.
- Build strong relationships with branch managers to understand workforce planning and hiring priorities.
- Develop pipelines of qualified technicians for current and future hiring needs.
- Conduct candidate screening, interviewing, and qualification assessments.
- Develop sourcing strategies using Jobvite, Workday, Indeed, referrals, networking, and additional recruiting resources.
- Maintain proactive communication throughout the recruiting lifecycle.
- Developed talent pipelines of qualified technicians to meet immediate and future hiring demands.
- Partnered with leadership to enhance recruiting strategies and candidate experience.
Service Manager
TWC Services
01.2018 - 01.2022
- Promoted to oversee service operations for the Fort Lauderdale and West Palm Beach branches.
- Managed daily operations for commercial service departments.
- Led technical support and guidance for 20 field technicians to enhance service effectiveness.
- Coordinated scheduling, dispatching, and workload management.
- Delivered customer service excellence, contributing to streamlined operations.
- Prepared service estimates and coordinated project execution.
- Conducted technical training classes and leadership presentations.
- Mentored technicians to improve technical knowledge and customer satisfaction.
- Collaborated with customers, vendors, and leadership to maintain high standards of service quality.
Fourth-Year HVAC/R Apprenticeship Instructor
Palm Beach Air Conditioning Contractors Association (PBACCA)
08.2018 - 05.2019
- Instructed fourth-year HVAC/R apprentices, enhancing their technical skills and industry readiness.
- Developed comprehensive classroom curriculum and training materials, aligning with industry standards and best practices.
- Evaluated student performance through testing and practical assessments.
- Shared real-world commercial HVAC/R knowledge and industry best practices.
- Mentored students entering skilled trades workforce, fostering their professional growth and confidence in the field.
Senior HVAC/R Service Technician
TWC Services
04.2013 - 01.2018
- Joined TWC Services after acquisition of Celtic Ice, establishing reputation as technical leader by mentoring peers and enhancing team skills.
- Diagnosed, repaired, installed, and maintained commercial HVAC and refrigeration systems.
- Serviced various commercial HVAC/R systems, ensuring optimal performance and reliability across package units, split systems, walk-in coolers & freezers, and more.
- Performed preventive maintenance and emergency service.
- Managed inventory of company vehicles and equipment to ensure operational readiness.
- Provided exceptional customer service, contributing to high client satisfaction while upholding safety standards and maintaining a clean driving record.
- Trained newly hired technicians.
- Selected as TWC Services' first Senior Technician Mentor.
- Developed technical training materials and delivered training classes.
HVAC/R Technician
Celtic Ice
03.2009 - 04.2013
- Delivered HVAC/R diagnostics, maintenance, repair, and installations for commercial and residential clients, establishing a reputation for technical expertise and exceptional customer service.
- TWC Services acquired the company in 2013.
- Diagnosed and repaired HVAC-R systems to ensure optimal performance and energy efficiency.
- Conducted routine maintenance on commercial refrigeration units, extending equipment lifespan and reliability.
- Collaborated with team members to implement preventative measures, reducing system failures and downtime.
Residential HVAC Installation Helper
EDS Air Conditioning
03.2008 - 03.2009
- Supported lead installers in residential HVAC system installations, ductwork fabrication and installation, equipment setup, and jobsite preparation, ensuring adherence to safety and quality standards.
- Assisted in installation of HVAC units, ensuring compliance with safety standards and protocols.
- Supported lead technicians in diagnosing equipment issues and implementing effective solutions.
- Operated hand tools and power equipment safely to complete installations efficiently.
Racing Department Operations
Palm Beach Kennel Club
06.2004 - 03.2008
- Led care and safe handling of racing greyhounds as Lead Out, advancing through multiple promotions due to consistent performance.
- Started as a Lead Out responsible for the care and safe handling of racing greyhounds before advancing through multiple promotions.
- Demonstrated reliability and leadership in race-day operations, contributing to a well-coordinated event environment.
Education
HVAC/R Apprenticeship Diploma - HVAC/R
Palm Beach Air Conditioning Contractors Association (PBACCA)
Lake WorthGED -
John I. Leonard High School
West Palm BeachSkills
- Talent acquisition
- Technical Recruiting
- Candidate sourcing
- Talent Pipeline Management
- Regional Recruiting Strategy
- Process Improvement
- Technical Assessment and Support
- ATS management
- Jobvite
- Workday
- Indeed
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- PowerPoint
- Leadership & Team Development
- Training & Development
- Public Speaking and Engagement
- Client Relationship Management
- Relationship Building
Certification
- EPA Universal Certification
- OSHA 10 Certification
- CPR Certified
- Manitowoc Factory Training
PROFESSIONAL DEVELOPMENT
- Leadership Training & Development
- Public Speaking Training
- Presentation Development & Delivery
- Employee Coaching & Mentoring
PROFESSIONAL STRENGTHS
More than 18 years of commercial HVAC/R experience. Successfully promoted through technical, management, and recruiting leadership roles. Responsible for recruiting technicians across nine branch locations. Extensive experience evaluating technical talent through both field and recruiting experience. Proven ability to build relationships with candidates, hiring managers, customers, and leadership. Strong communicator with experience presenting training programs and leading classroom instruction. Passionate about developing employees and helping organizations build exceptional teams.
Timeline
Regional Manager of Technician Recruiting
TWC Services
01.2022 - Current
Fourth-Year HVAC/R Apprenticeship Instructor
Palm Beach Air Conditioning Contractors Association (PBACCA)
08.2018 - 05.2019
Service Manager
TWC Services
01.2018 - 01.2022
Senior HVAC/R Service Technician
TWC Services
04.2013 - 01.2018
HVAC/R Technician
Celtic Ice
03.2009 - 04.2013
Residential HVAC Installation Helper
EDS Air Conditioning
03.2008 - 03.2009
Racing Department Operations
Palm Beach Kennel Club
06.2004 - 03.2008
HVAC/R Apprenticeship Diploma - HVAC/R
Palm Beach Air Conditioning Contractors Association (PBACCA)
GED -
John I. Leonard High School