Felicia Jones
Phlebotomy Technician
Sheridan,AR
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Personable and dedicated customer service with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Housekeeper
Saline Memorial Hospital
Benton, AR
01.2010 - 12.2016
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Customer Service Representative
SYKES
Malvern, Arkansas
01.2017 - 12.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
Landscaper
Dave's Lawn Care
Sheridan, AR
01.2003 - 12.2023
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Assisted in building decks and patios to create outdoor living spaces.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Transported plants, turf and other materials to designated areas for installation.
- Installed water features such as fountains and sprinkler systems.
- Ensured proper disposal of all waste generated from job sites.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Cleaned up debris after completing jobsite tasks.
Education
NRCPT Certification - Phlebotomy
Phlebotomy Training Specialists
Littlerock, AR12-2023
High School Diploma -
Sheridan High School
Sheridan, AR05-2005
Skills
- Information Security
- Scheduling
- Product Knowledge
- Complaint resolution
- Account updating
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Filing
- Customer Service
- Tactful and diplomatic
- Patient Flow Management
- Infection Control
- Supply Restocking
- Therapeutic phlebotomy
- Documentation Management
- Biohazard Disposal
- Medical Records Maintenance
- Specimen handling
- Sanitation and sterilization
- Diagnostic Testing
- Medical Records Review
- Quality Control
- Hemoglobin Testing
- Donor screening
- Venipuncture Expertise
- HIPAA
- Venipuncture
- Health Education
- Blood collection
- Specimen Preparation
- Communication abilities
- HIPAA Compliance
- Anatomy and physiology
- Patient support
- Medical Records Management
- Blood transfusions
- Patient Care
- Medical terminology knowledge
- Staff Management
- Chemical Handling
- Exceptional communicator
- Customer-Oriented
- Exceptional time management
- Hospitality background
- Focused and detail-oriented
- Health and safety compliance
- Teamwork
- Waste disposal
- Sanitization techniques
- Quality Assurance
- Excellent oral and written communication
- Hardworking
- Complex Problem-Solving
- Supply Inventory Management
- Ergonomics and safety training
- Safe cleaning with chemicals
Timeline
Customer Service Representative
SYKES
01.2017 - 12.2019
Housekeeper
Saline Memorial Hospital
01.2010 - 12.2016
Landscaper
Dave's Lawn Care
01.2003 - 12.2023
NRCPT Certification - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Sheridan High School
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