Felicia Jones
Cincinnati
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banquet Server/Bartender
Sharonville Convention Center
02.2016 - Current
- Banquet captain
Housekeeping Supervisor
Holiday Inn express Newport Kentucky
05.2014 - 12.2016
- Oversee the work of housekeeping staff and ensure that hotels, resorts, hospitals, and other facilities are kept clean
Server/Bartender
Duke convention center
01.2012 - 05.2013
- Server and bartender
Education
High School Diploma - Business Administration
Robert A Taft
420 Ezzard Charles Dr06.2000
Skills
- Restaurant management and service
- Bar operations and beverage management
- Food safety and preparation
- Customer relations and support
- Team leadership and supervision
- Point of sale systems
- Inventory control
- Catering coordination
Certification
- Creating Optimism in the workplace June 2018 to Present 1. Setting team goals
- Managing with assertive confidence July 2019 to Present help you control stress and anger and improve coping skills
- Managing emotions under pressure August 2017 to Present self-discipline
- The customer service conference December 2018 to Present Having great confidence Great customer service skills
Timeline
Banquet Server/Bartender
Sharonville Convention Center
02.2016 - Current
Housekeeping Supervisor
Holiday Inn express Newport Kentucky
05.2014 - 12.2016
Server/Bartender
Duke convention center
01.2012 - 05.2013
High School Diploma - Business Administration
Robert A Taft