Felicia King
Maricopa,AZ
Summary
Proven leader with extensive experience as a Crew Leader at Subway Restaurant and Shift Manager at McDonald's, excelling in staff support and quality control. Demonstrated ability to enhance team performance and efficiency through effective training and mentorship, achieving significant improvements in service standards and operational productivity. Skilled in schedule planning and project management, consistently ensuring optimal staffing levels and project completion. Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
Crew Leader
Subway Restaurant
12.2022 - Current
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored team members to verify work quality and address concerns.
Shift Manager
McDonald's
09.2014 - 09.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
High School Diploma -
South County Tech High School
St Louis, MO06.1996
Skills
- Staff Support
- Heavy Machinery Operation
- Schedule Planning
- Project Management
- Work Order Management
- Quality Control
- Job Planning
Timeline
Crew Leader
Subway Restaurant
12.2022 - Current
Shift Manager
McDonald's
09.2014 - 09.2023
High School Diploma -
South County Tech High School
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