Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Felicia Klimek

Ravenna ,MI

Summary

Encouraging, dedicated and passionate office manager as well as an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Office Manager

Star Customs
03.2021 - 08.2022
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Developed detailed plans based on broad guidance and direction.
  • Coordinated special projects and managed schedules.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed office operations while scheduling appointments for department managers.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Title Assistant

First American Title Insurance Co
01.2019 - 02.2021
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Examined and verified [Number] titles weekly.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Entered title and vehicle information into database.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Communicated with customers to resolve common title issues.

Office Manager

Expert Coating
04.2004 - 01.2019
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed detailed plans based on broad guidance and direction.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Sparta Senior High School
Sparta, MI
05.2004

Skills

  • Credit and Collections
  • Control of Expenses
  • Fire Safety Regulations
  • Policy and Procedure Modification
  • Order Supplies
  • Financial Statements
  • Manage Budgets
  • Cost Management
  • Greet Guests
  • Manage Contracts
  • Database Administration
  • Workflow Planning
  • Customer Relations
  • Team Bonding
  • Train Employees

Timeline

Office Manager

Star Customs
03.2021 - 08.2022

Title Assistant

First American Title Insurance Co
01.2019 - 02.2021

Office Manager

Expert Coating
04.2004 - 01.2019

High School Diploma -

Sparta Senior High School

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Felicia Klimek