Felicia Lee
Raleigh,NC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Atria Cary Senior Living
Cary, NC
10.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
CPR-FA-AED/ Instructor- Sales
SCA -Safety
Raleigh, NC
10.2020 - Current
- Self employed- Instruction on CPR and First Aid Training, also sale AED Monitors to businesses that require, we do all maintenance, teach and train in blood borne pathogens OHSA training under state guidelines, proficient in all skill training
Mobile Human Resource
Time2 Shine
Wilm, NC
01.2018 - Current
- HR, accounting, Payroll, rollout contracts to dealerships
- Order supplies, promote business, contract with vendors, employee scheduling, interview applicants
- Work from home
Notary Public
Self Employed Services
Raleigh, NC
February - Current
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Maintained records of all notarial acts performed.
- Checked customer ID documents for completeness and accuracy prior to notarizing them.
- Adhered to strict confidentiality standards at all times while handling sensitive information.
- Advised clients on applicable laws related to notary services.
- Scheduled appointments with customers in need of Notary services.
- Recorded data from each transaction in a logbook or journal.
- Kept updated on changes in local and state laws governing Notaries Public.
- Reviewed all signed documentation before submitting it to relevant authorities.
- Attested to the authenticity of signatures on official documents.
- Conducted research to verify facts associated with notarizations.
- Informed customers about fees charged for Notary services.
- Provided a secure environment for document signings.
- Authenticated copies of original documents when necessary.
- Followed state laws regarding proper completion of notarial acts.
- Verified customer signatures and identification documents.
- Ensured that all signers understood the contents of documents they were signing.
- Assisted attorneys with preparing legal paperwork requiring Notary authentication.
- Asked signers about validity of information contained in documents.
- Documented transactions in notary journal to maintained permanent records.
Customer Service Representative
Cardinal North Hills
Raleigh , NC
07.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
EMT-Intermed
New Hanover Reg EMS
Wilmington, NC
03.1991 - 10.2011
- Providing care to patients in a prehospital setting, correcting life threatening emergencies, IV Starts, blood draws, EKG Monitoring, intubations, oxygen therapy, supportive assistance, supportive care, narrative writing
- Reason for leaving- Medical
911 Telecommunicator
Pender County
- Transferred full time to Pender County 911 Center- 911 Telecommunicator- was part time until taken off the EMS Unit
- Job duties include- Answering emerg and non-emerg call, warrant checks, working cad system, running background checks, registering sex offenders, proficient in word excel, EMD Cert, providing and assisting citizens of the community ethically and morally
Education
Bachelor of Arts - Criminal Science
University Phoenix
Phoenix, AZ12-2025
Associates-Crim Just -
University of Phoenix
Phoenix, AZ05.2011
HS Diploma -
Pender High School
Burgaw, NC06.1986
Skills
- Public speaking
- Word
- Excel
- Teaching
- CPR
- First Aid
- AED Trainer
- Appointment Scheduling
- Quality Assurance
- Clerical Support
- Data Entry
- Scheduling
- Minute Taking
- Report Writing
- Meeting planning
- Filing
- Spreadsheet Management
- Information Security
Awards
- Deans list
- President List
Projects
Second Chance Angels, Detail President - CEO - Of Above non-profit- which was founded in 2017, SCAngels.org
Education and Training
true
Languages
- English
- Some Spanish
Certification
- Notary public Fe
Timeline
Administrative Assistant
Atria Cary Senior Living
10.2023 - Current
Customer Service Representative
Cardinal North Hills
07.2022 - 01.2024
CPR-FA-AED/ Instructor- Sales
SCA -Safety
10.2020 - Current
Mobile Human Resource
Time2 Shine
01.2018 - Current
EMT-Intermed
New Hanover Reg EMS
03.1991 - 10.2011
911 Telecommunicator
Pender County
Notary Public
Self Employed Services
February - Current
Bachelor of Arts - Criminal Science
University Phoenix
Associates-Crim Just -
University of Phoenix
HS Diploma -
Pender High School