Felicia Lee
Columbus,OH
Summary
Provided direct support for individuals with disabilities and illnesses by assisting with daily healthcare tasks and activities.,Aided individuals in monitoring health status and addressing health-related needs effectively.,Applied educational and leadership skills to enhance support services in a healthcare setting.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Care Of Excellence
04.2022 - 05.2026
- Assisted with daily living activities such as hygiene, prepping meals, transportation, and housekeeping
- Administered medication according to medical protocol.
- Supported community integration assisting with appointments, social events, and recreational activities.
- Maintained housekeeping and kept a safe and healthy environment.
- Documented client progress daily and maintained accurate records of care and activities.
- Advocated for clients by communicating their needs and goals to families and professionals.
- Collaborated with clinical teams, including therapists and social workers, to support client development.
Direct Support Professional
Quality Care
08.2019 - 04.2022
- Assisted with daily living activities such as hygiene, prepping meals, transportation, and housekeeping
- Administered medication according to medical protocol.
- Supported community integration assisting with appointments, social events, and recreational activities.
- Maintained housekeeping and kept a safe and healthy environment.
- Documented client progress daily and maintained accurate records of care and activities.
- Advocated for clients by communicating their needs and goals to families and professionals.
- Collaborated with clinical teams, including therapists and social workers, to support client development.
Certified Trainer/Customer Service Representative
Apple
09.2013 - 08.2019
- Responsible for training and onboarding, teaching new hires.
- Mentored and supported team members by managing a high volume inbound and outbound customer calls.
- Applied operational standards ensure compliance with cleanliness safety and service standards.
- Cross-trained team members to develop skills across multiple station areas.
- Applied problem solving to address training gaps, equipment issues, and service challenges in real time.
- Fostered a positive customer service work environment through team engagement.
Patient Service Assistant
Avina Women's Care
06.2013 - 03.2014
- Managed patient scheduling to optimize clinic operations and enhance patient flow.
- Facilitated communication between patients and healthcare providers, ensuring clarity and understanding of care plans.
- Coordinated patient intake processes, contributing to efficient data collection and record accuracy.
- Assisted in the development of patient education materials, improving patient comprehension of services offered.
Education
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Brookhaven High School
Columbus, OH01.2013
Skills
- Guided teams to enhance sales and customer service over eight years as a certified trainer
- Overseen operations as a supervisor for a decade in dynamic, high-pressure environments
- Certified in medical and CPR procedures for four consecutive years
- Applied critical thinking to evaluate and improve problem-solving strategies
- Monitored performance to implement improvements and corrective actions effectively
- Utilized strong listening and speaking skills to facilitate communication
- Managed time efficiently while instructing and guiding others
- Leveraged technical proficiency in Microsoft Office Suite for various tasks
- Executed extensive data entry to maintain accurate records of sensitive information
- Analyzed and categorized actions to identify and adapt to situational changes
Timeline
Direct Support Professional
Care Of Excellence
04.2022 - 05.2026
Direct Support Professional
Quality Care
08.2019 - 04.2022
Certified Trainer/Customer Service Representative
Apple
09.2013 - 08.2019
Patient Service Assistant
Avina Women's Care
06.2013 - 03.2014
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Brookhaven High School