Marvin K. Thompson
Philadelphia,PA
Summary
Achieved high levels of integrity and respect in all professional interactions. Delivered exceptional client satisfaction by understanding and addressing needs effectively. Built strong relationships through engaging communication and interpersonal skills. Resolved conflicts and mitigated crises, demonstrating expertise in negotiations. Fostered a positive team environment that encouraged trust and loyalty. Structured and closed deals creatively, driving successful outcomes. Thrived in fast-paced environments, embracing challenges to enhance performance. Delivered results through tenacity and a commitment to going the extra mile.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Integrity House
Philadelphia, PA
11.2024 - Current
- Provided personalized care and support for individuals with developmental disabilities.
- Assisted in daily living activities, enhancing client independence and quality of life.
- Collaborated with multidisciplinary teams to develop and implement care plans.
- Trained new staff on best practices in direct support and client engagement.
- Monitored client progress, documenting changes and reporting to supervisors effectively.
- Implemented behavior management techniques, promoting positive social interactions among clients.
All County Residential Property Management
01.2014 - Current
Property Manager
Community Builders
01.2014 - 01.2016
Residential House Manager
Laylas House
Philadelphia, PA
03.2010 - 01.2014
- Managed daily operations to ensure a safe and supportive living environment for residents.
- Developed individualized care plans, fostering resident autonomy and community engagement.
- Supervised staff training programs to enhance service delivery and compliance with policies.
- Coordinated activities and events, promoting social interaction and mental well-being among residents.
- Collaborated with healthcare providers to facilitate comprehensive care for residents' needs.
- Conducted regular assessments of resident satisfaction, driving continuous improvement initiatives.
Property Manager
Lincoln Court Apartments
01.2011 - 01.2013
LICENSED REAL ESTATE AGENT
Century 21 / Lublin Corporations
Philadelphia, PA
01.2010 - 01.2012
LICENSED REAL ESTATE AGENT
Keller Williams
Philadelphia, PA
01.2008 - 01.2010
SALES REPRESENTATIVE
Nutrisystem
Philadelphia, PA
01.2006 - 01.2008
PROPERTY MANAGER
Norman Bey Company
Philadelphia, PA
01.2002 - 01.2006
COLLECTIONS SPECIALIST
Academy Collection Services
Philadelphia, PA
01.2001 - 01.2002
Education
Associate Degree - Architecture & Facility Management, Emphasis in Real Estate
Community College of Philadelphia
Philadelphia, PA01.2013
Academic Diploma - Design and Technology
Abraham Lincoln High School
Philadelphia, PA01.2000
Skills
- Assisted clients in navigating real estate transactions Supported property showings and open houses Facilitated communication between buyers and sellers
- Assisted clients in finding suitable homes, condos, and rental properties Supported property management teams in maintaining listings and responding to inquiries Facilitated property viewings to help clients make informed decisions
- Oversaw property management operations, ensuring optimal tenant satisfaction and property maintenance
- Oversaw comprehensive account management processes to enhance client relationships
- Assisted in managing commercial and residential projects Supported teams in achieving project goals Contributed to maintaining project timelines and budgets
- Assisted in conducting damage assessments to identify areas needing repair Supported teams in evaluating property conditions following incidents Contributed to documentation of findings for further analysis
- Facilitated contract negotiations to secure favorable terms and conditions
- Managed acquisition and oversight of investment properties to maximize portfolio value
- Assisted in managing delinquency collections processes to support timely recovery of outstanding debts Collaborated with team members to streamline communication with clients regarding payment arrangements Provided administrative support to ensure accurate documentation of collection activities
- Assisted in gathering and analyzing market data to support decision-making processes Helped identify trends and consumer preferences to inform product development Collaborated with team members to compile reports on market conditions
- Assisted in completing construction projects by collaborating with team members Supported contractors in meeting project deadlines and quality standards Contributed to maintaining a safe and organized work environment
- Assisted in developing payment strategies to streamline financial processes Supported teams in implementing effective payment solutions Contributed to enhancing customer satisfaction through improved payment options
- Assisted in creating and distributing mailings for advertising campaigns Supported team efforts in organizing promotional materials Contributed to the execution of outreach initiatives
- Assisted team members in developing leadership skills through regular mentoring sessions Supported colleagues in achieving project goals by providing guidance and resources Collaborated with peers to foster a positive and productive work environment
- Assisted in preparing homes for winter by sealing windows and doors Supported installation of insulation to improve energy efficiency Helped maintain heating systems to ensure reliable operation during cold months
- Conducted inspections to assess engineering compliance Supported preparation of detailed engineer reports Assisted in identifying areas for improvement during evaluations
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Assisted in maintaining lawns and gardens through regular mowing and trimming Supported property upkeep by removing debris and ensuring cleanliness Aided in the application of fertilizers and pest control measures
- Assisted in document preparation and formatting for various projects Supported team members in meeting deadlines and project goals Collaborated with colleagues to streamline communication processes
- Utilized Excel to analyze and visualize complex data sets
- Designed and developed engaging PowerPoint presentations for effective communication
- Managed Outlook calendar and email communications to enhance organizational efficiency
- Facilitated access to critical resources and information
- Oversaw publication processes to ensure timely and accurate content delivery
Certification
Licensed Real Estate Agent, State of Pennsylvania 2006
Accomplishments
- Real Estate Sales
- Drives sales by leveraging product knowledge, presenting ROI analyses, persistence, enthusiasm and a winning attitude, and from referrals, word-of-mouth advertising and strongly established relationships.
SPECIALIZED TRAINING
- Sales Trainings (12) – 4 weeks total (Conversation Control, Client Questioning Tactics, etc.) 2000 – present
- Real Estate Training Classes (20) – 2 months total 2006 – 2010
Timeline
Direct Support Professional
Integrity House
11.2024 - Current
All County Residential Property Management
01.2014 - Current
Property Manager
Community Builders
01.2014 - 01.2016
Property Manager
Lincoln Court Apartments
01.2011 - 01.2013
Residential House Manager
Laylas House
03.2010 - 01.2014
LICENSED REAL ESTATE AGENT
Century 21 / Lublin Corporations
01.2010 - 01.2012
LICENSED REAL ESTATE AGENT
Keller Williams
01.2008 - 01.2010
SALES REPRESENTATIVE
Nutrisystem
01.2006 - 01.2008
PROPERTY MANAGER
Norman Bey Company
01.2002 - 01.2006
COLLECTIONS SPECIALIST
Academy Collection Services
01.2001 - 01.2002
Associate Degree - Architecture & Facility Management, Emphasis in Real Estate
Community College of Philadelphia
Academic Diploma - Design and Technology
Abraham Lincoln High School