Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Felicia Limage

Miami,FL

Summary

Dynamic professional with a proven track record at Liveops, excelling in customer service and active listening. Enhanced customer satisfaction through efficient complaint resolution and cross-functional collaboration. Skilled in data entry and critical thinking, consistently implementing process improvements to drive operational efficiency and elevate service standards.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Liveops
07.2011 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Implemented improvements to handling customer complaints, streamlining resolution processes.
  • Collaborated with cross-functional teams to address recurring customer issues effectively.

Credentialing Coordinator

Envision Physician Services
04.2017 - 10.2021
  • Assisted in processing provider applications and verifying credentials for accuracy.
  • Coordinated communication between healthcare providers and regulatory agencies to ensure compliance.
  • Maintained up-to-date records in credentialing database, facilitating efficient retrieval of information.
  • Supported onboarding processes by compiling necessary documentation and verifying qualifications.
  • Went on state's website to obtain provider's updated medical license then uploaded it to the Evips system to show proof of provider's updated license

Proofreader

MacNeill Group
11.2015 - 01.2017
  • Edited and proofread documents to ensure clarity, coherence, and grammatical accuracy for property insurance documents.
  • Implemented quality control measures to maintain high editorial standards.
  • Developed proofreading guidelines that streamlined review processes for team members.

Treasury Assistant

Miami-Dade County School District
06.1998 - 10.2011
  • Managed daily cash flow analysis to ensure liquidity and operational efficiency.
  • Conducted reconciliations of bank statements with internal financial records for accuracy.
  • Write checks for various companies.
  • File documents in proper folders.
  • Implemented automated tools to streamline payment processing and reduce errors.

Education

Associate of Science - Office Systems Technology

Miami-Dade College Wolfson Campus
Miami, FL
04-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

Office Support Certificate

Office Specialist Certificate

Timeline

Credentialing Coordinator

Envision Physician Services
04.2017 - 10.2021

Proofreader

MacNeill Group
11.2015 - 01.2017

Customer Service Representative

Liveops
07.2011 - Current

Treasury Assistant

Miami-Dade County School District
06.1998 - 10.2011

Associate of Science - Office Systems Technology

Miami-Dade College Wolfson Campus

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Felicia Limage