Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant
FELICIA LITTLECREEK

FELICIA LITTLECREEK

CASINO HOST
Livingston,TX

Summary

Dynamic Casino Host with a proven track record at Naskila Casino, excelling in customer service and relationship development. Enhanced guest loyalty through personalized experiences and strategic marketing initiatives. Skilled in problem-solving and maximizing revenue by identifying high-value players, while fostering a collaborative team environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

CASINO HOST

NASKILA CASINO
05.2022 - Current
  • Enhanced guest loyalty by cultivating relationships with VIP patrons.
  • Coordinated tailored experiences for high-value guests, ensuring satisfaction and retention.
  • Identified service improvement opportunities through monitoring gaming floor activities.
  • Collaborated with marketing to promote exclusive events for premium clientele.
  • Resolved guest inquiries promptly, maintaining casino’s excellent reputation.
  • Maximized revenue by monitoring player activities and identifying potential high-value players.

Food and Beverage Supervisor

NASKILA CASINO
12.1901 - 05.2022
  • Ensured compliance with health standards by supervising food and beverage operations.
  • Enhanced guest experiences through staff training on customer service and menu knowledge.
  • Maintained cleanliness and organization to comply with health department regulations.
  • Reduced peak hour wait times by coordinating front and back-of-house resources effectively.
  • Evaluated staff performance regularly, providing feedback for skill enhancement and growth.
  • Boosted employee morale by recognizing outstanding performance, fostering a positive work environment.

Education

REAL ESTATE SALESMAN CERTIFICATION -

ANGELINA COLLEGE
LUFKIN, TX

No Degree -

UNIVERSITY OF OKLAHOMA
NORMAN, OK

Skills

  • Customer service expertise
  • Patience and empathy
  • Detail-oriented
  • Exceptional communication
  • Relationship development
  • Guest relations
  • Loyalty programs
  • Marketing knowledge
  • Promotional strategies
  • Attention to detail
  • Multitasking Abilities
  • Profit maximization
  • Teamwork and collaboration
  • Problem-solving

Timeline

CASINO HOST

NASKILA CASINO
05.2022 - Current

REAL ESTATE SALESMAN CERTIFICATION -

ANGELINA COLLEGE

No Degree -

UNIVERSITY OF OKLAHOMA

Food and Beverage Supervisor

NASKILA CASINO
12.1901 - 05.2022

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