Felicia Logan
Gallup
Summary
My name is Felicia Logan I am three fourths Navajo and a fourth Zuni. I recently earned my bachelors degree in Nutrition and Dietetics and I'm looking for the opportunity to gain more experience and contribute to the organization. Over the four years at UNM I have been exposed to various course work and projects related to this field.
Overview
18
18
years of professional experience
Work History
Billing Specialist
Gishey's Patient Care
Window Rock, AZ
07.2024 - Current
- Processed patient billing inquiries, ensuring accurate and timely responses.
- Reviewed insurance claims, identifying discrepancies to maximize reimbursement.
- Coordinated with healthcare providers to verify patient account information.
- Maintained detailed records of billing transactions for compliance purposes.
Office Assistant
Gishey's Patient Care
Gallup, NM
11.2017 - 03.2020
- Coordinated patient appointments and managed scheduling systems to optimize clinic operations.
- Assisted in maintaining accurate patient records and documentation for compliance with healthcare regulations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Managed correspondence and communication between patients and healthcare providers to ensure timely responses.
- Facilitated training sessions for new staff on office protocols and software tools to enhance team performance.
Loan Officer
New Mexico Title Loans
Gallup, NM
05.2015 - 11.2017
- Evaluated loan applications to determine eligibility and risk factors.
- Advised clients on loan products, terms, and conditions to ensure informed decisions.
- Facilitated communication between clients and underwriters to expedite processing times.
- Developed personalized loan solutions that met client financial needs and goals.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
Teller
Wells Fargo
Window Rock, AZ
02.2013 - 06.2015
- Processed customer transactions accurately and efficiently, ensuring optimal service experience.
- Managed cash drawer, balancing funds daily to maintain accuracy and security.
- Educated customers on banking products and services, enhancing client engagement and satisfaction.
- Assisted in resolving customer inquiries, fostering strong relationships and promoting loyalty.
- Trained new tellers on systems and procedures, improving team performance and consistency.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Store Manager
Maurices
Gallup, NM
04.2008 - 10.2012
- Directed daily operations to enhance team performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to improve service quality.
- Oversaw scheduling and staffing to ensure adequate coverage during peak business hours.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased community engagement by participating in local events and raising store's profile.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Nutrition & Dietetics
University of New Mexico
Albuquerque, NM05-2026
Skills
- Billing systems and software
- Insurance verification
- Data entry proficiency
- HIPAA compliance
- Claim submission
- Payment posting
- Customer service
- Team collaboration
- Records organization and review
- Multitasking and organization
- Verbal and written communication
Timeline
Billing Specialist
Gishey's Patient Care
07.2024 - Current
Office Assistant
Gishey's Patient Care
11.2017 - 03.2020
Loan Officer
New Mexico Title Loans
05.2015 - 11.2017
Teller
Wells Fargo
02.2013 - 06.2015
Store Manager
Maurices
04.2008 - 10.2012
Bachelor of Science - Nutrition & Dietetics
University of New Mexico