Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felicia Mabe

Fernandina Beach

Summary

Dynamic customer service professional with a proven track record at Allstate Corp, excelling in conflict resolution and relationship building. Skilled in data entry and active listening, I enhanced customer loyalty through personalized solutions, driving repeat business and satisfaction. Committed to delivering exceptional service in high-pressure environments.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Allstate Corp
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Seaside Amelia Inn
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Cashier

Mcdonalds, PDI FOODS
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Sales Representative

Home Depot
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

House Cleaner

Merry Maids
2024 - 02.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

Harlem High School
Harlem, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building

Languages

Spanish
Elementary

Timeline

Customer Service Representative

Allstate Corp

Customer Service Representative

Seaside Amelia Inn

Cashier

Mcdonalds, PDI FOODS

Sales Representative

Home Depot

House Cleaner

Merry Maids
2024 - 02.2025

Harlem High School

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Felicia Mabe