Felicia Marsh
Minneapolis,MN
Summary
Dynamic Family Services Community Social Worker with a proven track record at Merrick Community Services, excelling in case management and exceptional assessment skills. Adept at fostering family stabilization and self-sufficiency, I prioritize customer service and problem-solving, achieving a 95% improvement in participant outcomes through collaborative program development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Family Services Community Soical Worker
Merrick Community Services
02.2023 - Current
- Provides effective case management for program participants in the Parent Support Outreach and Suburban Ramsey Family Collaborative program on a weekly basis.
- Conducts 4-7 intake assessments per month of family strengths and needs for program participants on my monthly caseload.
- Collaborates with team members and other service providers to develop and implement program activities and services to promote family stabilization and self-sufficiency.
- Maintains accurate documentation through case notes of client interactions and service outcomes.
- Maintains accurate case notes and records for the Client Track and SSIS data base systems.
- Thrives on working effectively with a diverse, inclusive and socio-economic group of participants.
Supportive Services Specialist
Virginia Supportive Housing
07.2017 - 10.2022
- Educated high-risk participants about health impacts and quality of life considerations
- Coordinated service delivery processes to enhance operational efficiency and responsiveness daily.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Delivered exceptional customer service to every resident and provided helpful knowledge of housing resources and services and improved outcomes by 95%.
- Responded proactively and positively to housing changes and maintenance repair requests daily serving an average of 40 customers per year.
- Documented interactions, progress, resources and demographics per company protocol.
Special Education Instructional Assistant|
Virginia Ransdoplh Educaiotn Center
10.2015 - 06.2016
- Supported individualized education plans by providing tailored instructional assistance to students with diverse needs at least 90% of the time.
- Collaborated with teachers to develop and implement effective classroom strategies for student engagement daily and as needed.
- Monitored student progress, documenting achievements and challenges to inform instructional adjustments through point sheets daily.
- Facilitated communication between students, educators, and families to enhance support networks.
Mental Health Children's Case Manager
District 19 Community Services Board
02.2009 - 12.2014
- Coordinated individual service plans for children with complex behavioral health needs.
- Developed and maintained strong relationships with families to facilitate access to community resources.
- Conducted comprehensive assessments to identify children's strengths and needs effectively.
- Collaborated with multidisciplinary teams to create tailored interventions and support strategies.
- Effectively managed a caseload of 15-20 program participants.
Substance Abuse Counselor
Northwestern Human Services
09.2005 - 04.2008
- Facilitated individual and group counseling sessions for substance abuse recovery.
- Developed personalized treatment plans based on client assessments and progress evaluations.
- Coordinated with healthcare professionals to ensure comprehensive client care and support services.
- Documented daily case notes and group outcomes in client charts.
- Supervised staff and offered support with daily duties and responsibilities.
Education
Master of Arts - Social Work
Virginia Commonwealth
Richmond, VA 05-2004
Bachelor of Arts - Social Work
Bethel University
St. Paul, MN 05-1990
Skills
- Customer service
- Problem-solving
- Attention to detail
- Exceptional assessemnt skills
Certification
Certified MNSure Navigator
- Health care Training - 2024-Present
- Social Security- Certified SSI SOARS Worker 2024-Present
Timeline
Family Services Community Soical Worker
Merrick Community Services
02.2023 - Current
Supportive Services Specialist
Virginia Supportive Housing
07.2017 - 10.2022
Special Education Instructional Assistant|
Virginia Ransdoplh Educaiotn Center
10.2015 - 06.2016
Mental Health Children's Case Manager
District 19 Community Services Board
02.2009 - 12.2014
Substance Abuse Counselor
Northwestern Human Services
09.2005 - 04.2008
Master of Arts - Social Work
Virginia Commonwealth
Bachelor of Arts - Social Work
Bethel University