Felicia E. Mason
Charlotte,NC
Summary
Administrative Assistant with 8+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Parker Funeral Home
Rock Hill, SC
10.2010 - Current
- Assist customers with purchase orders, returns, insurance protection plans and service plans
- Schedule in-home services via the company’s online interface
- Answer phone inquiries
- Help with dispute resolution
Administrative Assistant
Weyerhaeuser Inc.
Charlotte, NC
06.2003 - 09.2010
- Assisted clients as they entered Weyerhaeuser and via phone
- Answered and resolved email inquiries
Administrative Assistant
- Administrative Assistant with 8+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders.
- Assisting with New-Employee Training
- Rewriting Customer-Service Manual
- Assisting with Conflict Resolution
- Team Building & Leadership
- Proficient with Cash Register Operations
- Assisting High-End Clientele
Education
Associate of Arts - Paralegal
Everest University
01.2013
Skills
- Assisting with New-Employee Training
- Rewriting Customer-Service Manual
- Assisting with Conflict Resolution
- Team Building & Leadership
- Proficient with Cash Register Operations
- Assisting High-End Clientele
- Ability to Work with Several Operating Systems, Including Windows and Mac
- Excel Proficient
- Excellent Communication and Interpersonal Skills
- Experience Maintaining an Office Budget
Timeline
Administrative Assistant
Parker Funeral Home
10.2010 - Current
Administrative Assistant
Weyerhaeuser Inc.
06.2003 - 09.2010
Administrative Assistant
Associate of Arts - Paralegal
Everest University