FELICIA MATTOX
DAYTON,TX
Overview
24
24
years of professional experience
Work History
RDC ASST. MGR.
MRC GLOBAL CORP.
12.1999 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
RDC OFFICE LEAD
MRC GLOBAL 172 CORP
12.1999 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
RDC ASSOCIATE
MRC GLOBAL CORP.
12.1999 - Current
- Checked each order for completeness and accuracy.
- Loaded and unloaded freight containers and deliveries.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Palleted large shipments efficiently.
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
Education
ASSOCIATES - OFFICE OCCUPATIONS
Tyler Junior College
Tyler, TX06.1989
High School Diploma -
Burkeville High School
Burkeville, TX05.1987
Timeline
RDC ASST. MGR.
MRC GLOBAL CORP.
12.1999 - Current
RDC OFFICE LEAD
MRC GLOBAL 172 CORP
12.1999 - Current
RDC ASSOCIATE
MRC GLOBAL CORP.
12.1999 - Current
ASSOCIATES - OFFICE OCCUPATIONS
Tyler Junior College
High School Diploma -
Burkeville High School