Overview
Work History
Education
Timeline
Generic

FELICIA MATTOX

DAYTON,TX

Overview

24
24
years of professional experience

Work History

RDC ASST. MGR.

MRC GLOBAL CORP.
12.1999 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

RDC OFFICE LEAD

MRC GLOBAL 172 CORP
12.1999 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

RDC ASSOCIATE

MRC GLOBAL CORP.
12.1999 - Current
  • Checked each order for completeness and accuracy.
  • Loaded and unloaded freight containers and deliveries.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Palleted large shipments efficiently.
  • Checked inventory and selected products from specific locations based upon availability.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.

Education

ASSOCIATES - OFFICE OCCUPATIONS

Tyler Junior College
Tyler, TX
06.1989

High School Diploma -

Burkeville High School
Burkeville, TX
05.1987

Timeline

RDC ASST. MGR.

MRC GLOBAL CORP.
12.1999 - Current

RDC OFFICE LEAD

MRC GLOBAL 172 CORP
12.1999 - Current

RDC ASSOCIATE

MRC GLOBAL CORP.
12.1999 - Current

ASSOCIATES - OFFICE OCCUPATIONS

Tyler Junior College

High School Diploma -

Burkeville High School

Similar Profiles

CREATE PROFILE
FELICIA MATTOX