Felicia May
Springfield,Missouri
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Technologically- savvy with proven customer service, time management and multitasking abilities. Attentive to client needs and able to break down complex technical problems to develop effective solutions.
Overview
20
20
years of professional experience
Work History
Project Coordinator
Arrowhead Solar
Springfield, MO
11.2022 - Current
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assessed, monitored and reported on work progression.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Used control tools to update and monitor project schedules.
- Served as point-of-contact to support order management, testing and reporting.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
Credentialing Specialist
Cox Medical Center
Springfield, MO
11.2021 - 11.2022
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing
- Performed primary source verifications such as criminal histories, licenses and board certifications
- Checked applications for missing information and organized all paperwork
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access
- Confirmed facility and user credentials to initiate and maintain registration and enrollment processes
- Completed enrollments into Medicaid, Medicare and private insurance plans
- Processed documents and status-change requests, conducting follow-up assessment regarding enrollment inquiries
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Senior Client Service Representative-Team Lead
Ciox Health
Alpharetta, GA
10.2004 - 10.2021
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
- Cross-trained employees for release of information and audits in order to provide skilled back-up for processing teams
- Worked under strict deadlines and responded to audit and subpoena requests
- Investigated technical issues using knowledge base and personal experience to complete timely IT resolutions
- Worked with CIOX Healthsource IT representatives/directors to define site requirements
- Member of the Ciox Health Mission Possible IT team
- Assist with QIs, and QAs as directed by Supervisor and/or Manager
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
- Improved productivity by providing CSR performance feedback for corrective action
- Communicated with vendors to place and receive office supply orders
- Increased team efficiency by implementing HEDIS process improvements
- Disseminated information to correct department, individual or outside location
- Pulled patient records and transferred information to appropriate parties
- Determined and implemented techniques to improve medical records retrieval process
- Successfully led key projects which resulted in timely deadlines
Assistant Property Manager
Wilhoit Properties LLC
Springfield, MO
02.2004 - 07.2004
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Oversaw daily operations, maintenance and administration of various properties
- Conduct tours of vacant property for prospective tenants to detail and promote property advantages, features and accommodations
- Checked rental eligibility by following Missouri state tax credit verification process
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Coordinated general maintenance and major repairs to keep facilities operational and attractive
Education
Essentials of Information Technology: Information Technology -
DeVry University
08.2021
High School Diploma -
Parkview High School
01.2001
Skills
- Reference research
- Report preparation
- Training and coaching
- Troubleshooting
- Network configuration
Timeline
Project Coordinator
Arrowhead Solar
11.2022 - Current
Credentialing Specialist
Cox Medical Center
11.2021 - 11.2022
Senior Client Service Representative-Team Lead
Ciox Health
10.2004 - 10.2021
Assistant Property Manager
Wilhoit Properties LLC
02.2004 - 07.2004
Essentials of Information Technology: Information Technology -
DeVry University
High School Diploma -
Parkview High School
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