Microsoft Office Word
Patrick N. Ndukwe Jr.
Operations Associate
Bronx,NY
Summary
Business-minded Operations Associate with over 2 years experience verifying received data against orders for accuracy. Exceptional communicator and team player with advanced presentation creation and delivery skills. Articulate and results-oriented with exemplary passion for not only cultivating partnerships, but also improving both customer service and business operations. Excellent observational and analytical skills with extensive understanding of intricate hardware, software and peripheral support issues to the computer support field. Motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Operations Associate/Database Coordinator
Con Edison
New York, NY
02.2022 - Current
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
Alumnus/Counselor/Teacher’s Assistant
REACH Program
New York, NY
06.2013 - 08.2020
- Taught students study skills in addition to acting as both a role-model and a servant-leader for students.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Personable Hospitality Specialist
Wallack Management & Co
New York, NY
05.2015 - 05.2019
- Established internal databases and record management systems to enhance accuracy of all documentation & data by 20%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Student Manager/ Sales Associate
ETC Convenience Store
Richmond, VA
11.2016 - 05.2019
- Managed 2 store locations around campus and key relationships.
- Trained staff in department procedures and requirements to build cohesive and successful team.
Technical Assistant
Music Technology Lab
Richmond, VA
12.2017 - 05.2019
- Served as point-person for support requests with over clients and vendors.
- Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
Postal Service Clerk
University of Richmond Postal Service
Richmond, VA
08.2018 - 05.2019
- Assisted leadership with development of best practices and standard operating procedures.
- Managed essential relationships and acted as liaison between external constituents and internal work groups.
Education
Bachelor of Arts - PPEL (Philosophy, Politics, Economics & Law)
University of Richmond
Richmond, VA 08.2015 - 12.2020
High School Diploma -
Regis High School
New York, NY 09.2011 - 05.2015
Skills
Report preparation
Software
Microsoft Excel
Microsoft PowerPoint
CIS
Certification
IAB Digital Marketing & Media Foundations Certification, Google Digital Garage
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
IAB Digital Marketing & Media Foundations Certification, Google Digital Garage
04-2022
Operations Associate/Database Coordinator
Con Edison
02.2022 - Current
Postal Service Clerk
University of Richmond Postal Service
08.2018 - 05.2019
Technical Assistant
Music Technology Lab
12.2017 - 05.2019
Student Manager/ Sales Associate
ETC Convenience Store
11.2016 - 05.2019
Bachelor of Arts - PPEL (Philosophy, Politics, Economics & Law)
University of Richmond
08.2015 - 12.2020
Personable Hospitality Specialist
Wallack Management & Co
05.2015 - 05.2019
Alumnus/Counselor/Teacher’s Assistant
REACH Program
06.2013 - 08.2020
High School Diploma -
Regis High School
09.2011 - 05.2015
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