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FELICIA MAYHEW-ROBINSON
WYANDANCH,USA
Summary
A hardworking and reliable practice support associate focused on going above and beyond to support the team and serve patients. Trained in medical authorizations, specialty testing and offering top-notch communication skills and patient care abilities. Motivated to continue to learn and grow as a account support medical professional.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
20
20
years of professional experience
Work History
PRACTICE SUPPORT ASSOCIATE
GOOD SAMARITAN CANCER CENTER
WEST ISLIP, NY
09.2012 - Current
- Provided patient support and navigation through treatment processes, enhancing overall care experience.
- Developed and maintained accurate patient records using electronic health record systems, ensuring data integrity.
- Trained new staff on operational protocols and best practices, fostering a cohesive team environment.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments with professionalism.
MEDICAL RECEPTIONIST
HEMATOLOGY ONCOLOGY ASSOCIATES OF WESTERN SUFFOLK
BAYSHORE, NY
05.2006 - 09.2012
- Handled clerical tasks, including typing, filing, photocopying, and preparing letters.
- Prepared for next day's patients by pulling charts and making confirmation calls.
- Entered, verified, and updated patient information into systems.
- Greeted patients and families.
- Took patient information and scanned into EMR, ensuring accurate records and patient authorizations.
Education
CERTIFIED MEDICAL CODING BILLER - MEDICAL CODING
BRANFORD HALL
BOHEMIA, NY08-2005
High School Diploma - SCIENCE
BAYSHORE HIGH SCHOOL
BAYSHORE, NY06-1993
Skills
- Facilitate support groups
- Secure support structures
- Time management
- Appointment scheduling
- Office administration
- Multi-line telephone operation
- Document management
- Record preparation
- Front desk operations
- Positive and professional
- Multitasking and prioritization
Timeline
PRACTICE SUPPORT ASSOCIATE
GOOD SAMARITAN CANCER CENTER
09.2012 - Current
MEDICAL RECEPTIONIST
HEMATOLOGY ONCOLOGY ASSOCIATES OF WESTERN SUFFOLK
05.2006 - 09.2012
High School Diploma - SCIENCE
BAYSHORE HIGH SCHOOL
CERTIFIED MEDICAL CODING BILLER - MEDICAL CODING
BRANFORD HALL