Felicia McMullen
Tolleson
Summary
Offers substantial professional experience highlighted by a consistent history of providing outstanding services across various roles and industries throughout a career trajectory.
Overview
11
11
years of professional experience
Work History
Office Assistant
American Bindery & Mailing
Phoenix, Arizona
09.2021 - 10.2025
- Managed phone and in-person inquiries to enhance customer service experience.
- Created and maintained records for new and completed jobs, calculating job costs accurately.
- Prepared daily postage meter usage reports to track expenditures effectively.
- Executed filing functions, including archiving and purging, to maintain organized records.
- Organized and maintained inventory of supplies to ensure operational efficiency.
- Ensured operators received necessary supplies and materials to meet deadlines efficiently.
- Managed correspondence and communication, supporting team members and enhancing information flow.
Driver
Access-CTI-California Transit Inc.
Los Angeles, California
10.2016 - 06.2021
- Picked up and transported all clients in a timely manner to their destination according to the passenger manifest, including elderly and disabled passengers.
- Communicated with dispatch via two-way radio, and interacted with the clients while providing excellent customer service.
- Ensured the safety of all passengers by using appropriate on-board restraints, as required, and kept the vehicle clean and in ready condition at the start and end of each shift.
- Accurately collected and reconciled cash fares, and documented activities in accordance with local policies and procedures.
- Followed all relevant traffic laws and safety regulations.
Data Entry Clerk
Partners in Diversity
Pasadena, California
05.2016 - 10.2016
- Prepared source data for entry by opening and sorting mail or documents.
- I compiled, verified accuracy, and sorted information according to priorities to prepare source data for computer entry.
- Generated reports, stored completed work in designated locations, and performed any backup operations needed.
- Inserted customer and account data by inputting text-based and numerical information from source documents within time limits.
- Processed high volumes of documents efficiently while adhering to established quality standards.
- Entered and maintained accurate data in various databases to ensure integrity of information.
Office Assistant
A2B Auto Transportation
Los Angeles, California
04.2015 - 02.2016
- Collaborated with colleagues to streamline office processes and improve communication.
- Provided administrative support to staff members, including copying and scanning documents, and filing paperwork.
- Answered incoming calls in a professional manner, directed callers to the appropriate personnel, and took thorough messages.
- Assisted with company events, handled offsite branches, emailed, and communicated any changes from upper management, and scheduled daily work schedules for 60 employees.
Education
High School Diploma -
Crenshaw High School
Los Angeles06-1999
Skills
- Customer service
- Report generation
- Data entry
- Copier, fax, scanning operations
- Microsoft Word, Excel, 10-Key, Outlook
- File organization
- Delivery scheduling
- Clerical support
- Positive attitude
Timeline
Office Assistant
American Bindery & Mailing
09.2021 - 10.2025
Driver
Access-CTI-California Transit Inc.
10.2016 - 06.2021
Data Entry Clerk
Partners in Diversity
05.2016 - 10.2016
Office Assistant
A2B Auto Transportation
04.2015 - 02.2016
High School Diploma -
Crenshaw High School