FELICIA MCQUEEN-BROWN
Metro,NJ
Summary
Senior LOA Specialist managing complex leave of absence and accommodation cases across the US and Canada. Coordinates LOA, ADA, FMLA, interactive process management, STD/LTD, and return-to-work decisions by reviewing medical documentation and interpreting RTW plans, advising managers, HR partners, and keeping case records compliant. Streamlined document collection and workflow
steps to reduce turnaround time and support timely reintegration into the work force.
Overview
2027
2027
years of professional experience
Work History
Senior LOA Coordinator
BASF Corporation
07.2022 - 04.2026
- Manage complex LOA and accommodation cases while ensuring compliance with federal, state, and company policies.
- Advise managers and HR partners on LOA, ADA, FMLA, and Disability, -related matters.
- Review medical documentation and determine eligibility for various leave and accommodation programs.
- Coordinate return-to-work plans and employee reintegration efforts following extended absences.
- Conducted compliance reviews and audits, ensuring accuracy of leave administration practices and adherence to regulations.
- Partnered with benefits vendors and internal stakeholders, maintaining accurate employee coverage and case records to support effective leave management.
- Analyzed leave trends, providing recommendations for process improvements and risk mitigation that enhanced leave management efficiency.
- Support policy development and implementation of leave management best practices.
Benefits Consultant – ADA/LOA/FMLA Case Manager
Verizon Corporation
04.2019 - 12.2021
- Administered nationwide ADA accommodations and leave of absence programs.
- Interpreted federal, state, and municipal leave laws to ensure employees received applicable benefits and protections.
- Guided employees through eligibility, accommodation, and leave processes.
- Collaborated with medical vendors, case managers, and HR teams to resolve complex leave and accommodation matters.
- Maintained comprehensive case documentation and legal compliance standards.
- Communicated leave determinations and employee rights while ensuring consistent application of policies.
- Collaborated with cross-functional teams to streamline benefits administration processes.
- Participated on interdisciplinary teams supporting workplace accommodation and employee retention initiatives.
HR Benefits Specialist – STD/LOA
Sanofi Pharmaceuticals
02.2018 - 12.2018
- Administered (STD)short-term disability, (LOA) leave of absence, FMLA, benefit programs to ensure employee needs were met effectively.
- Resolved complex LOA employee issues through thorough research and collaboration with relevant parties, enhancing employee satisfaction and program efficiency.
- Liaised between employees, insurance carriers, and third-party administrators to facilitate smooth communication and resolution of inquiries.
- Resolved benefit eligibility, coverage, and payroll deduction issues.
- Responded to employee benefits questions using clear guidance and policy review.
- Coordinated with carriers and vendors on eligibility, claims, and coverage issues.
Benefits Specialist
Integra Life Sciences
- Managed employee benefit enrollment and eligibility, updated HRIS, and ensured I-9 compliance and E-Verify processes.
- Resolved employee and vendor escalations related to benefits and coverage, enhancing satisfaction and clarity.
- Educated plan participants on benefits options in straightforward terms to facilitate informed decision-making.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Administered 401(k) programs and vendor reconciliation activities.
- Analyzed trends in employee benefit utilization to recommend enhancements aligned with organizational goals.
- Supported ERISA and HIPAA compliance initiatives.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Evaluated vendor performance to optimize service delivery for employee benefits programs.
Pension Analyst Consultant
Gem Group / Zenith American
- Performed pension calculations, disability determinations, QDRO reviews, and retirement benefit analysis.
- Administered pension and welfare plans for union members.
- Assisted legal and labor relations teams with dispute resolution matters.
Compliance Coordinator Consultant
AIG Insurance
- Processed insurance policy applications, compliance reviews, and state regulatory filings.
- Verified licensing requirements and ensured adherence to state insurance regulations.
- Coordinated with underwriting teams on policy revisions and compliance matters.
Benefits / LOA Specialist II
Auto-Mart Advanced Wholesalers
- Administered employee benefits, workers' compensation, FMLA, STD/LTD, retirement plans, and COBRA programs.
- Served as primary contact for employee benefit and leave-related inquiries.
- Managed enrollment, eligibility, terminations, and vendor relationships.
Benefits Specialist Consultant
Cordis – Johnson & Johnson Health Care Systems
- Supported administration of employee benefits and leave programs across multiple locations.
- Maintained employee records, SAP transactions, and compliance-related activities.
- Assisted with policy implementation and vendor performance management.
Education
Bachelor of Arts - Public Administration
Southern New Hampshire University
Manchester, NH05-2028
Skills
- LOA Policy Administration
- ADA Accommodations
- Policy Interpretation
- FMLA & State Leave Programs
- Disability Management (STD/LTD)
- Employee Benefits Administration
- Return-to-Work Programs
- Case Management
- Appeals & Escalation Resolution
- Stakeholder communication
- Documentation review
- Relationship management
Timeline
Senior LOA Coordinator
BASF Corporation
07.2022 - 04.2026
Benefits Consultant – ADA/LOA/FMLA Case Manager
Verizon Corporation
04.2019 - 12.2021
HR Benefits Specialist – STD/LOA
Sanofi Pharmaceuticals
02.2018 - 12.2018
Benefits Specialist
Integra Life Sciences
Pension Analyst Consultant
Gem Group / Zenith American
Compliance Coordinator Consultant
AIG Insurance
Benefits / LOA Specialist II
Auto-Mart Advanced Wholesalers
Benefits Specialist Consultant
Cordis – Johnson & Johnson Health Care Systems
Bachelor of Arts - Public Administration
Southern New Hampshire University