Felicia Mitchell
Port St. Lucie,FL
Summary
With over 25yrs of experience in law enforcement ,now retired, I've proven myself to be professional and reliable when it comes to providing security services, I bring exceptional crisis management and active listening skills to the table. My background in maintaining safety and enforcing policies has significantly reduced security breaches. Skilled in non-violent intervention and adept at fostering a secure environment, my professional approach and ethical conduct stand out in high-stress situations.
Overview
26
26
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Port Saint Lucie, FL
08.2024 - Current
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Reported suspicious activities and persons to law enforcement.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Correctional Officer
State of Florida Department of Corrections
Glades, Okeechobee
04.2000 - 04.2024
- Inspected cells and conducted random searches of common areas
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Detected potential threats and quickly defused conflicts
- Maintained clear and open communications with facility areas to support safe operations
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Supervised residents during meal distribution and intake, recreation time and work-site performance
- Applied non-violent response tools and physical restraint during problematic situations
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Contributed to and developed rehabilitation programs to treat juvenile delinquents
- Performed warrant pick-ups to serve community and provide safe environment for citizens
- Implemented proper techniques to apprehend escapees safely
- Recommended treatment strategies and diagnostic efforts to enhance inmate well-being
- Instructed inmates on work detail and oversaw work-site transportation
- Reviewed housing assignments and reassigned inmates to meet safety needs
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs
- Processed inmate intake and re-assignment by completing paperwork, conducting searches
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
- Received property from incoming inmates, provided receipts and inspected items for contraband
Youth Care Worker
CSC
Pahokee, Florida
02.2000 - 04.2000
- Oversaw daily routines of youth in placement and delivered services related to basic human needs
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment
- Documented child progress, reporting extreme changes in behavior
- Mentored and supported young people through collaborative activities and social programs
- Reported incidents that negatively affected child safety
- Supported youth with nurturing and caring assistance focused on empowering and positive independence
Correctional Officer
Wackenhut
South Bay, FL
11.1998 - 01.2000
- Enforce rules and keep order within jails or prisons
- Supervise activities of inmates
- Inspect facilities to ensure that they meet security and safety standards
- Search inmates for contraband items
- Care custody and control
- Works directly with residents in a residential group home setting by ensuring the physical, emotional, medical and mental well-being of the residents in their care
- Act as a role model, provide supervision, transportation, meals and medical support
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
- Inspected cells and conducted random searches of common areas
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Detected potential threats and quickly defused conflicts
- Maintained clear and open communications with facility areas to support safe operations
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Supervised residents during meal distribution and intake, recreation time and work-site performance
- Applied non-violent response tools and physical restraint during problematic situations
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
- Processed inmate intake and re-assignment by completing paperwork, conducting searches
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs
- Instructed inmates on work detail and oversaw work-site transportation
- Recommended treatment strategies and diagnostic efforts to enhance inmate well-being
- Implemented proper techniques to apprehend escapees safely
- Performed warrant pick-ups to serve community and provide safe environment for citizens
- Contributed to and developed rehabilitation programs to treat juvenile delinquents
Education
Florida Department Law Enforcement Certification - Corrections/ Detention Officer
South Florida State College
Avon Park, FL06.1999
High School -
Glades Central High School
Belle Glade, FL06.1995
Skills
- Active Listener
- Dependable
- Great monitoring skills
- Hard working
- Great morals
- Public safety and security skills
- Good work ethics
- Very professional
- Fdle certified
- Very experienced
- Non-violent intervention
- Visitation guidelines understanding
- Behavioral disorders familiarity
- Crisis management
- Ethical standards of conduct
- Trained in defensive tactics
- Excellent problem solver
- First aid and CPR certified
- Armory and key control
- Restraint techniques
- Negotiation
- Observation
- Safety
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Emergency response
- Access control
- Security screenings
- Access control management
- Metal detector operation
- Personnel screening
- Weapons training
- Law enforcement background
- Defensive tactics training
- Entrance control
- Checkpoint management
- Work ethic
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security protocols
- ID verification
- De-escalation techniques
Accomplishments
FDLE (Florida Department Law enforcement certification)
Class G license certification # G 3405251
Class D license certification # D 3425849
Timeline
Security Officer
Allied Universal Security Services
08.2024 - Current
Correctional Officer
State of Florida Department of Corrections
04.2000 - 04.2024
Youth Care Worker
CSC
02.2000 - 04.2000
Correctional Officer
Wackenhut
11.1998 - 01.2000
High School -
Glades Central High School
Florida Department Law Enforcement Certification - Corrections/ Detention Officer
South Florida State College