Kayona Wilson
Chicago,IL
Summary
Accomplished Security Officer with extensive experience in CCTV surveillance and incident reporting, demonstrated during tenure at Securitas Security Services USA. Excelled in creating safe environments and improving security protocols. Skilled in customer service, fostering positive relations. Achieved a significant reduction in security breaches through vigilant monitoring and effective communication.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
09.2024 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Mail Carrier
USPS
08.2023 - 01.2024
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Security Officer
Lincoln Security
12.2022 - 08.2023
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Identified suspicious behavior through keen observation skills, enabling prompt intervention in potentially dangerous situations.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
Security Officer
Universal Security Services
10.2020 - 01.2021
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
Security Officer
Allied Universal Security Services
01.2019 - 10.2019
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales Associate
Jamba Juice
01.2018 - 01.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Legal Prep Charter Shool
Chicago, IL06-2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Access control
- Active listening
- Customer service
- Relationship building
- Active listener
Certification
- PERC Card,Allied, 05/2027
- 20HR, Allied, 2019
Timeline
Security Officer
Securitas Security Services USA
09.2024 - Current
Mail Carrier
USPS
08.2023 - 01.2024
Security Officer
Lincoln Security
12.2022 - 08.2023
Security Officer
Universal Security Services
10.2020 - 01.2021
Security Officer
Allied Universal Security Services
01.2019 - 10.2019
Sales Associate
Jamba Juice
01.2018 - 01.2019
High School Diploma -
Legal Prep Charter Shool
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