Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Felicia Moore

Las Vegas,NV

Summary

Dynamic Security Officer with extensive experience at Show Grow Dispensary, excelling in emergency response and conflict de-escalation. Proven ability to enhance safety through vigilant patrol operations and effective CCTV monitoring. Recognized for superior customer service and strong relationship management, ensuring a secure and welcoming environment for all visitors.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Show Grow Dispensary
02.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Security Officer

Garda World Security
04.2021 - Current
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.

Retail Unarmed Security Officer

All Purpose Security
11.2023 - 04.2024
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.

Retail Unarmed Security Officer

Pal American Security
11.2022 - 11.2023
  • Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
  • Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements.
  • Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.

Retail Unarmed Security Officer

GSG Security Services
03.2019 - 11.2022
  • Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
  • Collaborated closely with other departments within the organization to ensure seamless implementation of security initiatives across various functions.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Education

General Education

Manual Arts Senior High School
4131 Vermont Ave Los Angeles CA 90037

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Detail-oriented
  • CCTV monitoring
  • Surveillance
  • Emergency response
  • Access control
  • Complex Problem-solving
  • Security screenings
  • Access control management
  • Metal detector operation
  • Dispatch
  • First aid and CPR certified

Accomplishments

  • Successfully completed two-week security training program.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Reduced shoplifting rates by [Number]% through improved surveillance procedures.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

Interests

  • Volunteer Work
  • Regularly practice mindfulness and meditation for overall wellness
  • Music
  • I enjoy helping others and giving back to the community

Timeline

Security Officer

Show Grow Dispensary
02.2024 - Current

Retail Unarmed Security Officer

All Purpose Security
11.2023 - 04.2024

Retail Unarmed Security Officer

Pal American Security
11.2022 - 11.2023

Security Officer

Garda World Security
04.2021 - Current

Retail Unarmed Security Officer

GSG Security Services
03.2019 - 11.2022

General Education

Manual Arts Senior High School

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