Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Morgan

Phenix City,AL

Summary

Customer Service Representative and Flexible Manager who excels in a fast-paced environment looking for a position with growth opportunities. I'm focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run well. Energetic Manager with years of experience as a fast food crew member, dishwasher and team player. Enjoys interacting and working with others.Also loves helping solve problems with my health care members with their health care issues and needs.

Overview

17
17
years of professional experience

Work History

Consultant Lll

Blue Cross Blue Shield of Florida, Florida Blue
03.2022 - Current

I speak with members about their benefits. Also, I explained to them why they claims denied. Call providers to see what we can do to get a member Claim process a little faster. Also help with prior authorizations.

Shift Manager

Hardees
04.2012 - 11.2013
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Handled currency and credit transactions quickly and accurately.
  • Verified that prepared food met all standards for quality and quantity.
  • Assembled food orders while maintaining appropriate portion control.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Also counted inventory, counted safe, unloaded truck and maintain 3 to 6 people.

Assistant Manager

Subway
09.2008 - 04.2012
  • My job was to operate the store at opening and closing. Maintain a clean and organized store.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Performed all position responsibilities accurately and in a timely manner.
  • Diligently restocked work stations and display cases.

Education

High School Diploma -

Smith Station High
Smiths Station, AL
01.1996

Skills

  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Fast and efficient service worker
  • Dedicated team player
  • Accustomed to shift work
  • Skilled upseller
  • Point of Sale (POS) system operation

Timeline

Consultant Lll

Blue Cross Blue Shield of Florida, Florida Blue
03.2022 - Current

Shift Manager

Hardees
04.2012 - 11.2013

Assistant Manager

Subway
09.2008 - 04.2012

High School Diploma -

Smith Station High