Mashuka Elie
Mark Taylor
Gilbert,AZ
1
Certification
13
years of professional experience
When it comes to providing service to people, its in my nature to serve. I take great pride in what I do. I'm very punctual and I make sure I'm always ready and early. Throughout my time working with the different entities that I held, I was able to build customer relations to an insurmountable amount and the loyalty level I have with my clients are second to none. I'm very helpful, caring and easy going. Serenity is the basis of life to me. Areas of expertise include sales, customer relations, hospitality and inventory management while also providing service to clients in the field of nursing and executing an array of services and tasks.
Work History
Leasing Consultant
2 Years 11 Months- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Responded to requests and scheduled appointments for property showings.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all prospective & current residents.
- Greeting prospective & current residents and providing them with an exceptional experience every step of the way.
- Close the sale- guiding prospective residents through the complete application process and following up with future residents regarding their status.
- Create positive and memorable experiences for future and current residents through all mediums of communication (e-mail, telephone, in-person, etc.)
- Maintain resident files, accept rental payments, and actively manage apartment availability and pricing.
- Generate a world-class community experience for residents and fellow employees, taking ownership and pride in the property reflecting the high brand standards for curb appeal, attention to detail, resident experience, and overall culture.
- Knowledgeably respond to inquiries about the community, repairs, rent, and policies.
- Assist in lease transactions by preparing leases, gathering applicant's history, credit approvals, proofreading all lease paperwork, processing move-ins and move-outs and cancellations.
- Manage community specific accounting activity, such as daily bank deposits and ensuring apartment homes are ready for move in.
Member Accommodation Agent
2 Years 2 Months- Perform all check-in and check-out tasks
- Answering the phone with professional telephone etiquette and empathetic listening skills
- Transferring calls throughout the Island
- Answering emails in a timely and professional manner
- Manage online and phone reservations
- Booking dinner reservation and car transportation
- Ensuring all packages are received and delivered to the guests
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Liaise with multiple departments on the Island (engineering, IT, market, restaurants, accounting, membership, Marina (dock master), golf club, racquet club, spa, salon, clinic, FICA (Fisher Island community association), dry cleaners and security) to ensure guests needs and satisfaction.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding, birthday and anniversary guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Customer Service Office Staff
12 Years 9 Months- Operated a cash register for cash, check, lottery, money orders, western union payouts and receives, process returns and credit card transactions with 100% accuracy.
- Closing the back office (picking up cash, making deposit, conducting inventory, setting cash register trays, ordering change, receiving cash/lottery tickets, loaning money to registers and balancing the end of the night counts).
- Manage the Duties of Front Service Clerks (giving breaks, gathering carts from the lot, recall/suspend orders, voiding items, secured a manageable over right, counting tills, ending shifts, greeting customers, stocking/blocking front end of the store to make sure it's ready for the next day).
- Answering the phone with professional telephone etiquette and empathetic listening skills
- Ability to multi-task
- Acknowledging and resolving customer complaints
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Trained new sales associates each quarter.
- Verified that all customers received receipts for their purchases.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Certified Nursing Assistant
8 Years 8 Months- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Responded to requests and scheduled appointments for property showings.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all prospective & current residents.
- Greeting prospective & current residents and providing them with an exceptional experience every step of the way.
- Close the sale- guiding prospective residents through the complete application process and following up with future residents regarding their status.
- Create positive and memorable experiences for future and current residents through all mediums of communication (e-mail, telephone, in-person, etc.)
- Maintain resident files, accept rental payments, and actively manage apartment availability and pricing.
- Generate a world-class community experience for residents and fellow employees, taking ownership and pride in the property reflecting the high brand standards for curb appeal, attention to detail, resident experience, and overall culture.
- Knowledgeably respond to inquiries about the community, repairs, rent, and policies.
- Assist in lease transactions by preparing leases, gathering applicant's history, credit approvals, proofreading all lease paperwork, processing move-ins and move-outs and cancellations.
- Manage community specific accounting activity, such as daily bank deposits and ensuring apartment homes are ready for move in.
Education
Associate of Science - Home Health Aid/Certified Nursing Assistant
High School Diploma
Skills
Customer-oriented
Credit card transactions
Retail sales
Computer literate
Personable
Motivated team player
Proficient in bathing
oral hygiene
dressing
feeding
transfers and documenting.
Employee relations
Relationship building
Administrative tasks
Excellent customer service skills
Strategic thinker
Detail-oriented
Multi-tasking
Problem-Solving
Time Management
Accomplishments
- Achieved a full-time position at Fisher Island club
- Promoted to Customer service staff from Cashier in less than 1 year
- Achieved highest honors with charity donations including United Way. March of Dimes, Special Olympics etc.
- Accomplished top honors in Home Health Aide and also top certification in the Certified Nursing Assistant Course
- Promoted to Cashier from bagging in less than 3 Months
- Achieved a full-time position at St. Anne's Nursing Center
Certification
- Home Health Aide Certification
- Certified Nursing Assistant Certification
- License CPR
Hobbies
- Passion for Planning
- Organizing family events
- Traveling
- Enjoy Cooking an array of foods
- A passion for helping others
- Enjoy Shopping
References
- Marcia Rodrigues, Fisher Island, Member Accommodation Director 813-203-8636
- Henso Metayer, Publix, Customer Service Manager 305-335-4869
- Stanley Laguerre, NYSI INC. President 786-663-7244
- Siomara Figaro, Sister 786-512-9692
- Marie Figaro, Mother 954-607-9829
Timeline
Leasing Consultant
Mark Taylor
12.2023 - CurrentRead More
Member Accommodation Agent
Fisher Island Club
07.2021 - 09.2023Read More
Certified Nursing Assistant
St Anne's Nursing Center
03.2018 - CurrentRead More
Customer Service Office Staff
Publix
02.2014 - CurrentRead More
Nursing Unlimited
Associate of Science from Home Health Aid/Certified Nursing Assistant
Read More
Miami Coral Park Senior High School
High School Diploma
Read More