Rebecca Taufest
Allen,TX
Summary
Dynamic Leasing Consultant with ZRS Management, skilled in tenant relations and lease preparation. Proven ability to resolve issues swiftly while maintaining high customer satisfaction. Adept at market analysis and effective communication, fostering strong relationships with residents and ensuring seamless operations. Recognized for exceptional service and attention to detail in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
ZRS Management
Allen
06.2024 - Current
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Responded to tenant requests for maintenance services in a timely manner.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Updated resident data into property management software system daily.
- Detailed application requirements and answered questions from prospective tenants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Paraprofessional
Allen ISD
Allen
09.2015 - 05.2018
- Helped implement behavior management strategies for individual students.
- Provided guidance to students in the classroom setting.
- Conducted one-on-one tutoring sessions with struggling students when needed.
School Crossing Guard
Allen ISD
Allen
10.2011 - 05.2015
- Reminded motorists to follow posted speed limits when passing through school zones.
- Informed parents and guardians about available transportation options for students who need assistance getting home from school safely each day.
- Kept an eye out for reckless drivers or suspicious activity near school crossings.
Education
Associate of Arts And Sciences - Dance Education
BYU Idaho
01-1990
Skills
- Knowledge of OneSite
- Knock
- Preparing and executing leases
- Adapt easily to different situations
- Calm and patient in difficult situations
- Relational and service oriented
- Self-starter
- Task-oriented
- Work well with others
- Customer service
- Lease preparation
- Tenant relations
- Market analysis
- Data entry
- Team collaboration
- Attention to detail
- Effective communication
- Client engagement
- Relationship building
- Professional demeanor
Timeline
Leasing Consultant
ZRS Management
06.2024 - Current
Paraprofessional
Allen ISD
09.2015 - 05.2018
School Crossing Guard
Allen ISD
10.2011 - 05.2015
Associate of Arts And Sciences - Dance Education
BYU Idaho
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