Marlaina Penrod
Weatherford,TX
Summary
Goal-oriented administrative and customer service professional experienced in office management as well as rent collection and violation procedures. Enthusiastic with 8 years of experience working in multifamily living, ready to take on new roles with room for growth and advancement.
Overview
18
18
years of professional experience
Work History
Leasing Consultant
CWS Apartment Homes, LLC
02.2015 - 03.2018
Assistant Community Director
CWS Apartment Homes, LLC
03.2018 - Current
- Maintain accounts receivable
- Maintain resident records, reporting, and management system
- Provide assistance to Community Director
- Maintain positive resident relations
- Lease & Market community
- Communicate with customers, residents, investors, vendors, leadership
- Conducted property checks and addressed violations with residents.
- Collected rent and utilities for 217-unit property and maintained under 1% delinquency rate.
- Managed administrative functions like month-end close and contract preparation.
- Developed and implemented unique and engaging activities for residents.
Litigation Assistant
Linebarger Goggan Blair & Sampson
08.2005 - 02.2015
- Maintained litigation database and document organization for Delinquent Property Tax cases.
- Managed exhibits, judgments and data related to Tax suit fillings.
- Worked case from suit filling, judgment to tax sales.
- Uploaded data into Oracle for review and pre-processing.
- Filed Dismissal documents
- Multiline Switchboard
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Associate of Business Administration - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Property tours and inspections
- Leasing and sales
- Knowledge of Onesite, Yieldstar, Anyone Home, Yardi, and Active Building
- Customer Service Oriented
- Balance Reconciliations
- Affordable Housing Program Knowledge
- Adaptability
- Problem Solving
Timeline
Assistant Community Director
CWS Apartment Homes, LLC
03.2018 - Current
Leasing Consultant
CWS Apartment Homes, LLC
02.2015 - 03.2018
Litigation Assistant
Linebarger Goggan Blair & Sampson
08.2005 - 02.2015
Associate of Business Administration - Business Administration And Management
Southern New Hampshire University
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