Caleb Smith
Haughton,LA
Summary
Goal-oriented management professional with demonstrated record of success. Skilled in maximizing staff performance, customer relations and business profitability with forward-thinking strategies. Prepared to offer knowledge and skills to fulfill dynamic, growth-oriented position within a company.
Overview
5
5
years of professional experience
Work History
Hospice Care Consultant
Compassus Hospice And Palliative Care
10.2023 - 03.2024
- Improved patient satisfaction by developing individualized care plans tailored to their unique needs.
- Enhanced the quality of end-of-life care for patients by collaborating with medical professionals and family members.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Educated families on hospice services and provided emotional support throughout the entire process.
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Facilitated smooth transitions from hospital to hospice care for patients, minimizing stress on families.
- Coordinated interdisciplinary team meetings to review patient progress and adjust care plans accordingly.
Physician Liaison
TruCare Home Health
09.2022 - 09.2023
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
- Streamlined communication between physicians and hospital staff, ensuring accurate transfer of patient information.
- Developed comprehensive reports to analyze trends in referral patterns, identifying areas for improvement and growth.
- Conducted regular meetings with physicians to discuss referral strategies and ensure patient needs were met.
Physician Liaison
Primestar Home Health Of NWLA
08.2019 - 09.2022
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
- Worked with customers to understand needs and provide excellent service.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
- Collected market intelligence and reviewed territory management data to identify referral opportunities.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew business by generating new referrals and sustaining strong pipelines from existing partners.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
Education
Master of Healthcare Administration - Masters of Healthcare Administration
Louisiana State University At Shreveport
Shreveport, LA08.2024
Bachelor of Arts - Social Sciences
Louisiana State University At Shreveport
Shreveport, LA2018
Skills
- Inventory management
- Detail-oriented
- Staff training and development
- Sale expertise
- Customer-oriented
- Excellent customer service skills
- Strategic thinker
- Maximizing profitability
- Relationship building and management
- Cold Calling
- Communications
- Budgets
- Operational improvement
- Sales proficiency
Timeline
Hospice Care Consultant
Compassus Hospice And Palliative Care
10.2023 - 03.2024
Physician Liaison
TruCare Home Health
09.2022 - 09.2023
Physician Liaison
Primestar Home Health Of NWLA
08.2019 - 09.2022
Master of Healthcare Administration - Masters of Healthcare Administration
Louisiana State University At Shreveport
Bachelor of Arts - Social Sciences
Louisiana State University At Shreveport
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