SAMANTHA SMITH
WHITESTOWN,US
Summary
Dynamic and results-driven professional with a background in healthcare and sales. Proven track record in building relationships, managing accounts, and exceeding sales targets. Adept at delivering presentations, customer needs assessment, and marketing strategies to drive growth and customer satisfaction. Seeking to leverage these skills in a pharmaceutical sales representative role with Alcon.
Overview
8
8
years of professional experience
Work History
HOSPICE CARE CONSULTANT
Gentiva Hospice
09.2023 - Current
- Built and maintained relationships with healthcare professionals, promoting hospice services and improving patient care outcomes.
- Conducted needs assessments and delivered targeted presentations, increasing service adoption among healthcare facilities.
- Collaborated with interdisciplinary care teams, enhancing patient satisfaction through personalized care plans.
MASSAGE THERAPIST
Lifetime Fitness
10.2022 - 11.2023
- Developed rapport with clients, resulting in increased retention and service sales.
- Marketed services and booked appointments to achieve a fully booked schedule, demonstrating sales and relationship management skills.
LIFESTYLE CONSULTANT
Massage Heights
07.2021 - 10.2022
- Sold memberships and packages, demonstrating expertise in sales and customer relations.
- Trained new employees and led sales initiatives to drive business growth.
MORTGAGE LOAN OFFICER
Hallmark Home Mortgage
01.2021 - 06.2021
- Managed client communications and resolved issues efficiently, ensuring high levels of satisfaction and repeat business.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
MORTGAGE LOAN OFFICER ASSISTANT
Hometown Lenders
08.2019 - 01.2021
- Setup files using loan officer checklist and submitted on-time for processing
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork
- Assisted with timely loan closing and funding activities with efficient management of task checklists
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress
TEAM LEAD
Riley Hospital for Children
12.2018 - 08.2019
- Trained new team members by relaying information on company procedures and safety requirements
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
KEY HOLDER
Outback Steakhouse
05.2016 - 12.2018
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Trained and supervised new employees to apply best practices in customer service and store operations
- Streamlined opening and closing procedures as integral member of store staff
Education
MASSAGE THERAPY DEGREE - Sports And Medical Massage Therapy
Indiana Wellness College
Carmel, IN10.2024
HONOR ROLL -
Indiana Wellness College
12.2022
BACHELOR OF SCIENCE - Hospitality And Tourism Management
Purdue University
West Lafayette, IN12.2018
Dean's List -
Purdue University
12.2018
Skills
- Pain Management
- Anatomy, Physiology and Kinesiology
- Customer Needs Assessment
- Sales and Marketing
- Customer Relations Management (CRM)
- Overcoming Obstacles
- Account Management
- Performance Analysis and Development
- Coaching
- Presentation Skills
Timeline
HOSPICE CARE CONSULTANT
Gentiva Hospice
09.2023 - Current
MASSAGE THERAPIST
Lifetime Fitness
10.2022 - 11.2023
LIFESTYLE CONSULTANT
Massage Heights
07.2021 - 10.2022
MORTGAGE LOAN OFFICER
Hallmark Home Mortgage
01.2021 - 06.2021
MORTGAGE LOAN OFFICER ASSISTANT
Hometown Lenders
08.2019 - 01.2021
TEAM LEAD
Riley Hospital for Children
12.2018 - 08.2019
KEY HOLDER
Outback Steakhouse
05.2016 - 12.2018
HONOR ROLL -
Indiana Wellness College
BACHELOR OF SCIENCE - Hospitality And Tourism Management
Purdue University
MASSAGE THERAPY DEGREE - Sports And Medical Massage Therapy
Indiana Wellness College
Dean's List -
Purdue University
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