Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Felicia Murray

Miramar,FL

Summary

Proven leader with extensive experience at Walmart, adept in enhancing customer satisfaction and streamlining operations. Excelled in customer service and time management, achieving significant improvements in inventory management and production efficiency. Demonstrated ability to adapt and excel in fast-paced environments, leveraging computer skills and attention to detail to exceed performance goals. Highly efficient who is ready to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

15
15
years of professional experience

Work History

Fresh Ta Associate

Walmart
02.2021 - Current
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Analyzed customer data to identify trends and anticipate customer needs.

Fresh Production Associate

Walmart
06.2018 - 02.2021
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.`
  • Inspected products and machines to maintain quality and efficiency.

Baker

Walmart
04.2016 - 06.2018
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.

Customer Service Cashier

Walmart
02.2016 - 04.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Taco Bell Corporation

Taco Bell Restaurant
03.2013 - 02.2016
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday
  • Taking customer orders accurately though POS system
  • Performed cashiering duties

Personal Assistant/Receptionist Administrator

Sagicor Life Insurance Company
09.2009 - 10.2012
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.

Education

Associate of Science - Business Administration

Broward College
Pembroke Pines, FL
01.2026

Associate of Arts - Tourism, Hospitality & Entertainment Management

Excelsior Community College
Jamaica
01.2005

High School Diploma -

Tarrant High School
Jamaica
2005

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Customer interaction

Affiliations

  • New Beginnings Seventh Day Church of God

Timeline

Fresh Ta Associate

Walmart
02.2021 - Current

Fresh Production Associate

Walmart
06.2018 - 02.2021

Baker

Walmart
04.2016 - 06.2018

Customer Service Cashier

Walmart
02.2016 - 04.2016

Taco Bell Corporation

Taco Bell Restaurant
03.2013 - 02.2016

Personal Assistant/Receptionist Administrator

Sagicor Life Insurance Company
09.2009 - 10.2012

Associate of Science - Business Administration

Broward College

Associate of Arts - Tourism, Hospitality & Entertainment Management

Excelsior Community College

High School Diploma -

Tarrant High School

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Felicia Murray