FELICIA N BROWN-WHITE
Cleveland Heights,OH
Summary
In search of a position that will allow me to utilize my exceptional customer service and communication skills and my exceptional in the medical health field promote continuing education and growth. Reliable [Job Title] brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Overview
9
9
years of professional experience
Work History
Dietary Aide
Metro Health Hospital
12.2022 - Current
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Patient Access Specialist
University Hospital
06.2019 - 12.2021
- Answering the phones, scheduling appointments, billing and submitting insurance claims
- Help organize and process paperwork to ensure patients receive the care they need
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Scheduler
Absolute Health Care- Warrensville Heights
03.2016 - 06.2019
- Rescheduling and canceling patient appointments as required
- Answering patients questions regarding basic information also providing instructions to patients and their family prepared for examinations and procedures confirming patient appointments
- Billing and submitting insurance claims
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Education
BUSINESS ADMINISTRATION -
UNIVERSITY OF PHOENIX
12.2024
Socialwork
Cuyahoga Community College
Cleveland, OhioHigh School Diploma - undefined
Euclid Senior High School
Euclid, Ohio06.1995
Skills
- Microsoft Office97-10, Windows2000XP,10, Lotus1-2-3, WordPerfect60
Timeline
Dietary Aide
Metro Health Hospital
12.2022 - Current
Patient Access Specialist
University Hospital
06.2019 - 12.2021
Scheduler
Absolute Health Care- Warrensville Heights
03.2016 - 06.2019
High School Diploma - undefined
Euclid Senior High School
BUSINESS ADMINISTRATION -
UNIVERSITY OF PHOENIX
Socialwork
Cuyahoga Community College
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