Felicia Ochoa
Virginia Beach,VA
Summary
Technical Project Manager with over seven years experience; managing multiple projects with key stakeholders in military operations region wide. Key strengths include budget management, contract and vendor relations, client-facing communications, and cross functional team management.
Experience with small teams, delivering quarterly financial earnings cross region. Impeccable leadership, organization, and communication skills, with special experience bridging large teams and providing clear processes in the face of ambiguity.
Overview
14
14
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
Progressive Insurance
08.2022 - 09.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Maintained claims data in Company claims software systems.
- Negotiated total loss settlement agreements to resolve disputes.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Project Manager
US Navy
10.2016 - 12.2021
- Directed 5,300 building maintenance repairs, and managed five lines of accounting worth $1.7 million dollars annually.
- Led 35 Sailors with day to day task delegation, and mentored Sailors on career and life goals.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
Command Career Counselor
US Navy
07.2009 - 10.2016
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Assisted Sailors with budget counseling, instilling financial competancy and responsibility.
- Prepared over 1,200 Sailors for post military life.
- Conducted over 600 Career Development Boards with Sailors and their leaders.
Education
High School Diploma -
Marcos De Niza High School
Tempe, AZAssociate of Arts - English Literature
Grand Canyon University
Phoenix, AZ05.2015
Skills
- Astute leader
- Adaptability to ever changing work environments
- Impeccable time management
- Unparalleled work ethic
- Consummate Professional & leading customer service
- Project Management
- Digital literacy
- Inventory Management
- Interpersonal Communication
- Data Analysis
- Microsoft Exel/Financial statements
- Team leader
Timeline
Claims Adjuster, Automobile and Casualty
Progressive Insurance
08.2022 - 09.2023
Project Manager
US Navy
10.2016 - 12.2021
Command Career Counselor
US Navy
07.2009 - 10.2016
High School Diploma -
Marcos De Niza High School
Associate of Arts - English Literature
Grand Canyon University
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