Susana Canales

• Examined claims forms and other records to determine insurance coverage.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Prepared summaries of damage, payments, and policy coverage.
• Researched and analyzed policy contracts to verify proper payment of claims.

• Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales

• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
• Managed over 50 calls per day, selling 32 sales over goal.
• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
• Developed and deployed strategies to save time and expenses associated with goods movements
• Provided oversight of over $1 million in medical supplies
• Performing inventory and financial management procedures, including ordering, receiving and storing supplies
• Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
• Identified team weak points and implemented corrective actions to resolve concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times
• Researched payment inquiries, overdue "payee request" linking, technical problems, and implementation of policies and procedures
• Acknowledging resolving customer complaints
• Managed over 60 calls per day
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
• Built relationships with clients through active listening and sales talents to provide excellent service
• Up sold additional products and services after identifying customer needs and requirements
• Involved in attending marketing events for GEICO corporate office
• Consistently outperformed average of 87% of office sales force