Jocarra Bunton
Lancaster,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Automobile and Casualty
Farmers Insurance Company
01.2020 - 09.2023
- Reduced processing time for claims by streamlining the evaluation process and ensuring accurate documentation.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims.
- Documented all investigation activity and presented reports to management.
Carrier Sales Representative
United States Postal Service, Mail
07.2016 - 12.2019
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
- Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
- Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
Customer Service Specialist
JP Morgan Chase Call Center
05.2015 - 07.2016
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
- Educated customers about available services, products and bank resources.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
Teller •Manager
ACE Cash
10.2013 - 04.2015
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Cashier Team Lead
Cinemark 14
04.2012 - 05.2013
- Streamlined cashier operations for improved productivity and reduced wait times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Tallied cash drawer at beginning and end of each work shift.
Education
Lancaster High (Diploma) -
Tyler Junior College
01.2013
Skills
- Financial Analysis
- Account Updating
- Call Management
- Asset Protection
- Fraud Detection
- Cash Handling
- Strong Reading Talents
- Data Entry Background
- Microsoft Office Equipment Operation
- Staff Development
- Operations Management
Certification
- CIE - Certified Insurance Examiner Claims Adjuster
Timeline
Claims Adjuster, Automobile and Casualty
Farmers Insurance Company
01.2020 - 09.2023
Carrier Sales Representative
United States Postal Service, Mail
07.2016 - 12.2019
Customer Service Specialist
JP Morgan Chase Call Center
05.2015 - 07.2016
Teller •Manager
ACE Cash
10.2013 - 04.2015
Cashier Team Lead
Cinemark 14
04.2012 - 05.2013
Lancaster High (Diploma) -
Tyler Junior College