Felicia Oliver
Chicago,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Private Nanny
Independent Self Employed
Chicago, IL
02.2018 - Current
- 8 years experience reentered the nanny work world after pandemic to provide services to the many parents needing assistance.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
Home Care Aide (Part-Time)
Addus Healthcare
Chicago, Illinois
02.2018 - 11.2021
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Supported clients in mobility assistance and transportation to appointments.
- Educated clients and families on health management and safety practices.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Transported clients to doctor appointments or other errands as needed.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Assessed home environment for safety hazards and made recommendations for improvement when necessary.
Leasing/Property Administrative Assistant (Part-Time)
Kennedy Properties
Chicago, Illinois
02.2016 - 03.2020
- Greet and provide customer service to prospects and current tenants by covering all criteria (ask questions; completed guest and complaint cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Prepare files and guest cards and maintain according to established procedures.
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits for renting.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
- Submit processed applications to the Property Manager for approval.
- Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in on agreed date.
- Secure new residents signature(s) on appropriate paperwork prior to move-in.
- Orient new residents to community.
- Monitor renewals.
- Distribute and follow-up on renewal notices.
- Distribute all company or community-issued notices.
- Represent the company in a professional manner at all times.
- Assisted in coordinating property showings and client interactions effectively.
- Supported the preparation of marketing materials for property listings and events.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Columbia College - Psychology
Columbia College
ChicagoRobert Morris College - Administration
Robert Morris College
ChicagoSkills
- MS Office Suite XP
- Excel
- PowerPoint
- Microsoft Outlook
- Various email systems
Certification
Relias Trainings
References
Available Upon Your Request
Timeline
Private Nanny
Independent Self Employed
02.2018 - Current
Home Care Aide (Part-Time)
Addus Healthcare
02.2018 - 11.2021
Leasing/Property Administrative Assistant (Part-Time)
Kennedy Properties
02.2016 - 03.2020
Columbia College - Psychology
Columbia College
Robert Morris College - Administration
Robert Morris College