Felicia Owens
White Plains Hospital Center
Danbury,CT
Summary
Dynamic medical professional with a proven track record at White Plains Hospital, excelling in Epic charting and inventory control. Recognized for exceptional problem-solving abilities and effective communication, I thrive in fast-paced environments, ensuring optimal patient care and operational efficiency. Committed to excellence, I lead teams with a calm demeanor under pressure.
Work History
Administrative
- Liaised between service providers and staff to ensure clear, timely communication.
- Answered high volumes of phone calls and messages from patients and providers each day.
- Completed clerical tasks such as procedure authorizations, sending and receiving patient records, and managing referral information.
- Scheduled surgical procedures and coordinated with hospital staff.
- Worked with doctors and staff to gather important information, records, and reports.
- Monitored inventory levels daily to maintain adequate supplies for operations and adjusted counts accordingly.
- Streamlined access for staff during procedures by sorting and organizing medical supplies and instruments. to meet staff needs and regulatory standards.
- Supported physicians during surgical procedures, including sinus debridements and balloon sinuplasty.
- Performed cleaning, sterilization, and processing of endoscopes to ensure proper hygiene for patient use for routine use.
- Collected, recorded, and entered healthcare data into database systems.
- Documented clinical and administrative procedure activities using computer software.
- Used electronic medical record systems such as Epic, Advantx, EHR, TCMS, and PowerPoint, and used Microsoft Word proficiently.
Management
- Provided leadership during organizational change or crisis situations.
- Monitored staff performance and addressed performance issues.
- Coached employees on workflow standards and service expectations to enhance team alignment.
- Mentored team members to strengthen job performance.
- Trained new employees on proper procedures and workplace protocols.
- Improved process consistency through planning and follow-up, resulting in streamlined operations.
- Tracked budgets, expenses, and purchasing requests to ensure financial compliance.
- Supported daily operations across departments within the organization.
- Addressed customer concerns promptly to enhance satisfaction and loyalty. and routed escalated issues to leadership.
- Planned and completed relocation of multiple offices throughout Westchester and Bronx.
- Instructed patients on proper steps for medication and device use.
Medical Assistant
7 Years 1 Month
White Plains Hospital Center | 08.2019 - Current
- Supported direct patient care and executed administrative tasks across healthcare settings.
- Prepared exam rooms and restocked medical supplies for daily patient visits.
- Welcomed patients and supported visit flow through courteous, clear communication.
- Cleaned and sterilized medical equipment according to clinic safety standards.
- complied with HIPAA regulations by safeguarding confidential patient information at all times.
- Relayed patient concerns, condition updates, and refill requests to physicians to support treatment.
- Maintained accurate medical records through organized filing, charting, transcription, and data entry in an electronic health record system.
- Coordinated office projects across progressive healthcare roles to enhance operational efficiency.
- Applied sound judgment, problem-solving, and time management to support daily operations.
- conducted EKGs, spirometry, audiograms, and other diagnostic tests as requested by physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under the direct supervision of a physician or a registered nurse.
- Prepared patient charts before each day's clinic sessions.
- Educated patients on medications, procedures, and physician instructions to promote adherence and understanding.
- Sanitized medical instruments after each use to ensure patient safety and compliance with health standards. used during exams after each use according to established protocol.
- Followed HIPAA regulations to protect confidential patient information at all times.
- Assisted providers with routine exams and minor office procedures.
- Kept exam rooms clean, stocked with needed supplies, and ready for incoming patients.
- Followed HIPAA regulations to protect confidential patient information at all times.
- Relayed patient concerns, condition updates, and refill requests to physicians to support treatment.
- Taught patients about medications, procedures, and care plan instructions.
Education
Bachelor of Science - Health Service Administration
Herbert Lehman College
06-2015
Certificate - Medical Billing
Westchester Community College
01-2003
Certificate - Medical Assistant
Ultrasound Diagnostic School - Elmsford, NY
03-2000
Skills
Electronic health records
Patient blood collection
Medical supply management
Medical supply inventory
Office administration
Communication skills
Effective communication
Multitasking proficiency
Personal Information
Title: Medical Assistant
Employment History
- White Plains Hospital, White Plains, NY Surgical Coordinator/Medical Asst 8/2019 - present
- ENT Faculty Practice, Ardsley, NY Surgical Coordinator/Medical Asst 7/2013 - 8/2019
- On Assignment Staffing Agency, NY, NY Medical Assistant 7/2011 - 1/2013
- Westchester Medical Care, Elmsford, NY Head Medical Assistant 3/2005 - 1/2011
Accomplishments
- Rose Award-11/2025 for demonstrating compassion, professionalism, and exceptional patient care.
Timeline
Medical Assistant
White Plains Hospital Center
08.2019 - CurrentRead more
Herbert Lehman College - Bachelor of Science, Health Service Administration
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Westchester Community College - Certificate, Medical Billing
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Ultrasound Diagnostic School - Certificate, Medical Assistant
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Administrative
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Management
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