Felicia Flesness
Williston,North Dakota
Overview
11
11
years of professional experience
Work History
Family Services Specialist
North Star Human Service Zone
Williston, ND
08.2022 - Current
- Conduct Child Protection Assessments in accordance with Child Protection and Safety Framework Policy and Law.
- Interview children, parents, collaterals, educators and other professionals or supports that regularly interface with the family.
- Assess parent’s protective capacities and children’s vulnerability and develop plans to strengthen protective capacity and children’s vulnerability.
- Recognize present and impending danger and develop plans to mitigate danger.
- Partner with law enforcement and courts in determining if maltreatment is present and conduct necessary legal intervention.
- Exercises good judgment by making well-reasoned decisions based on analysis of the situation.
- Consistently prepares and maintains case files that are up-to-date and free of errors.
- Consistently provides required paperwork to the department, Juvenile Court, District Court and/or outside agencies within established time frames.
- Maintain confidential client documentation to prevent data compromise and comply with HIPAA regulations.
Human Service Aide II
North Star Human Service Zone - Williams County
Williston, ND
07.2019 - 08.2022
- Plan and provide assistance in the affairs and scheduling of social services operations including transportations, documentation, and record keeping.
- Enter client data in centralized database and maintained up-to-date case records for some clients.
- Obtain Social Security Cards, Birth Certificates, medical records, school records, and any other information needed for foster youth.
- Collaborate with social workers to support clients.
- Maintain confidential client documentation to prevent data compromise and comply with HIPAA regulations.
- Research and located resources and services available to clients to provide housing assistance, nutrition assistance and medical assistance.
- Assisted intake workers with record request's, data entry, and history checks.
- Make and track appointments for foster youth.
- Assist with supervised and unsupervised visitations between foster youth and family members.
- Maintained organized filing system of paper and electronic documents.
Sales Associate
Boot Barn
Williston, North Dakota
04.2019 - 06.2019
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Recommended accessories and delivered details regarding latest promotions to increase sales
- Answered customers' questions and addressed problems and complaints in person and via phone
- Sold various products by explaining unique features and educating customers on proper application
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Secretary Receptionist
Quality Tax Preparation
Williston, North Dakota
01.2016 - 01.2019
- Greeted customers, answered general questions and directed to appropriate locations
- Responded to telephone inquiries from clients and delivered information to inform and educate callers
- Managed two-line system to handle more than 75 incoming calls per day during Tax Season
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Maintained professional tone at all times, including during peak rush hours
- Processed payments for tax preparation and updated accounts to reflect balance changes
- Scheduled professional appointments for tax professional staff
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Provided skilled clerical support to all team members, promoting improved office efficiency and enhancing productivity
Sales Associate
Shepherds Garden
Williston, North Dakota
02.2018 - 12.2018
- Learned customer needs and desires to suggest specific product options
- Presented clients with estimates to quote pricing
- Sold various products by explaining unique features and educating customers on proper application
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Answered customers' questions and addressed problems and complaints in person and via phone
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
- Grew customer base by identifying needs to deliver relevant product solutions and promotions that achieve client budgets
- Ensured effective customer communication to maintain customer satisfaction and loyalty
Sales Associate
Sportsmans Warehouse
Williston, North Dakota
10.2017 - 08.2018
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings
Nanny
Kortni Nelson
Williston, North Dakota
06.2013 - 07.2016
- Affectionately cared for two children, ages eight and six for three years
- Monitored playtime to prevent overuse of technology, television or other detrimental influences
- Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers
- Assisted children with homework and implemented school material in practical, everyday activities
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas
- Redirected children to encourage safe, positive behaviors
- Calculated amount owed for services and collected payment from parents
Education
Bachelor of Science in Social Work - Social Work
University of North Dakota
Grand Forks, ND05.2022
Associate of Arts - Communication
Williston State College
Williston, Williston, North Dakota2019
Associate of Science - Psychology
Williston State College
Williston, North Dakota2019
Skills
- First Aid and CPR Certified
- College Graduate - with Bachelors Degree
- Car Seat Safety Certified
- Family-Oriented
- Current Social Services Employment
- Document Management
- Planning and Organization
- FRAME Training and Experience
- Child Welfare Certification
- Interview Skills
Timeline
Family Services Specialist
North Star Human Service Zone
08.2022 - Current
Human Service Aide II
North Star Human Service Zone - Williams County
07.2019 - 08.2022
Sales Associate
Boot Barn
04.2019 - 06.2019
Sales Associate
Shepherds Garden
02.2018 - 12.2018
Sales Associate
Sportsmans Warehouse
10.2017 - 08.2018
Secretary Receptionist
Quality Tax Preparation
01.2016 - 01.2019
Nanny
Kortni Nelson
06.2013 - 07.2016
Bachelor of Science in Social Work - Social Work
University of North Dakota
Associate of Arts - Communication
Williston State College
Associate of Science - Psychology
Williston State College
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