Felicia Perry-Riddick
Virginia Beach,VA
Summary
Dedicated Account Clerk known for exceptional problem-solving and customer service skills. Experience in maintaining accurate databases and facilitating onboarding processes, ready to contribute to organizational efficiency and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Account Clerk II
City of Virginia Beach Public Works
Virginia Beach, VA
11.2022 - Current
- Maintained database systems for accurate record keeping and transaction processing.
- Researched commercial licenses and stipends for new hires to ensure compliance.
- Developed electronic records for personnel retirements, promotions, and disciplinary actions.
- Collaborated with supervisors and bureau heads to address onboarding challenges and achieve goals.
- Communicate both orally and in writing with internal and external customers.
- Experience using HR-related applications InSite and VB Time.
Clerk III
City of Virginia Beach Public Work
Virginia Beach, VA
08.2022 - 11.2022
- Processed incoming work orders for public infrastructure projects.
- Maintained accurate records of maintenance schedules and service requests.
- Coordinated with team members to ensure the timely completion of tasks.
- Communicated effectively with the public regarding services and information.
- Assisted customers with inquiries and complaints in a professional manner.
- Courteously answered phones while providing excellent customer service.
Telephone Operator
CarMax
Virginia Beach, VA
10.2021 - 08.2022
- Operated amulti-line phone system to manage incoming calls efficiently.
- Provided accurate information to callers regarding services and procedures.
- Assisted in scheduling appointments for various departments and personnel.
- Maintained a professional demeanor while addressing customer inquiries and concerns.
- Managed high call volumes with attention to detail and effective communication skills.
Education
Some College (No Degree) - Paralegal Studies
Tidewater Community College
Norfolk, VASkills
- Database management
- HR compliance
- Record keeping
- Work order processing
- Software applications
- Customer relationship management
Affiliations
- I am a BeWell representative for Public Works Highway Department
Timeline
Account Clerk II
City of Virginia Beach Public Works
11.2022 - Current
Clerk III
City of Virginia Beach Public Work
08.2022 - 11.2022
Telephone Operator
CarMax
10.2021 - 08.2022
Some College (No Degree) - Paralegal Studies
Tidewater Community College
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