Felicia Phillips
Tampa,FL
Summary
Enthusiastic and seasoned world traveler with a strong background in seasonal work across diverse cultures and environments. Committed to embracing new experiences and passionate about exploring different cultures, I thrive in dynamic settings and excel at fostering connections with people from various backgrounds. Known for my adaptability, teamwork, and unwavering work ethic, I am seeking a seasonal position abroad where I can contribute to meaningful projects, support local communities, and immerse myself in rich cultural experiences. Ready to embark on the next adventure, bringing my dedication and passion for cultural exploration to your team.
Overview
5
5
years of professional experience
Work History
Account Manager
Hankev International
12.2022 - Current
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Traveled nationwide to meet with clients, conducted site visits, and delivered tailored presentations.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
Assistant Retail Sales Manager
AT&T
07.2020 - 12.2022
- Organized promotional events and interacted with community to increase sales volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
Blue Sky Outfitters
River Guide
04.2020 - 07.2020
- Led groups on rafting and kayaking trips, ensuring a safe and enjoyable experience for all participants.
- Conducted safety briefings, demonstrated proper equipment use, and maintained vigilant oversight of group safety throughout trips.
- Provided exceptional service by answering questions, addressing concerns, and sharing knowledge about the river ecosystem and local history.
- Promoted and practiced Leave No Trace principles, educating guests on environmental conservation and responsible outdoor recreation.
Reservations Specialist
Honey Bear By The Sea Resort
01.2019 - 04.2020
- Developed strong client relationships through consistent communication and attentive service.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Offered personalized recommendations and solutions to meet guests' needs and preferences, enhancing their overall experience.
- Resolved any issues or concerns guests had with their reservations promptly and professionally, ensuring a positive outcome and maintaining guest satisfaction.
- Assisted in cleaning and preparing guest rooms, ensuring they met the resort's high standards of cleanliness and presentation.
- Answered approximately 100 phone calls and emails regarding customers inquires, concerns and complaints per day.
Education
High School Diploma -
J.W Mitchell High School
Tampa, FL05.2018
Business Marketing
St. Petersburg College
Clearwater, FLSkills
- Sales Expertise
- Staff Training
- Problem-Solving Strengths
- Interpersonal Communication Skills
- Upselling Techniques
- Continuous Improvement Strategies
- Complex Problem-Solving
- Microsoft Excel proficiency
- CRM software proficiency
Languages
Swedish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
Hankev International
12.2022 - Current
Assistant Retail Sales Manager
AT&T
07.2020 - 12.2022
Blue Sky Outfitters
River Guide
04.2020 - 07.2020
Reservations Specialist
Honey Bear By The Sea Resort
01.2019 - 04.2020
High School Diploma -
J.W Mitchell High School
Business Marketing
St. Petersburg College
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