FELICIA PITT
Summary
Dynamic logistics professional with extensive experience in managing export operations and facilitating seamless international shipments. Recognized for fostering collaborative teamwork and consistently delivering results in fast-paced environments. Expertise in regulatory compliance and efficient documentation management ensures streamlined processes and successful outcomes. Committed to optimizing logistics strategies to enhance operational efficiency and drive business growth.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Lineage Logistics - Cold
02.2023 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and export documentation
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Used ERP systems, Ascent Transportation, Spotlight, and Salesforce
Material Handler
Smithfield Distribution
11.2020 - 01.2023
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Warehouse Associate
Capstone Logistics LLC.
02.2020 - 11.2020
Sink Maker 1
Elkay Southern
04.2018 - 01.2020
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Examined sketches, sample articles and design specifications to determine quantities, shapes and sizes of pattern parts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used hand-held scanners to track inventory.
- Read blueprints to accurately produce product.
- Used hand tools to properly fix any dents, scratches, or visible issues of product.
- Cut product into correct sizes and arranged in trays for packaging.
Debone Line Worker
Sanderson Farms Processing Plant
06.2017 - 03.2018
- Removed bones from breasts, tenders and wings meat.
- Used vacuum packing equipment to seal final cuts for shipping.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cut, trimmed and ground meats such as pork chops, ribs, and ground pork to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Maintained product to be distributed throughout the production line.
- Used boning knife, to properly cut product.
- Priced orders daily by correctly wrapping, weighing and labeling cuts.
Butcher
Smithfield Foods, Inc
12.2009 - 03.2017
Education
Some College - Business Administration
Bladen Community College
Dublin, NCExpected - Logistics And Supply Chain Management
Fayetteville Technical Community College
Fayetteville, NC05-2027
High School Diploma - undefined
Charleston Job Corps
Charleston, WV06.1995
Skills
- Order fulfillment coordination
- Efficient loading techniques
- Quality control and evaluation
- Strong attention to detail
- Logistics management
- Equipment evaluation
- Safety compliance in warehouse operations
- Proficient in operating electric pallet jacks
- Shipping regulations
- Export documentation
- Freight forwarding experience
Hobbies and Interests
Key member of Football Mom Squad for Semi-Pro Team Carolina Bears
Volunteer with local community groups for homeless prevention
Advocate for Mental Health Awareness
Timeline
Customer Service Representative
Lineage Logistics - Cold
02.2023 - 08.2025
Material Handler
Smithfield Distribution
11.2020 - 01.2023
Warehouse Associate
Capstone Logistics LLC.
02.2020 - 11.2020
Sink Maker 1
Elkay Southern
04.2018 - 01.2020
Debone Line Worker
Sanderson Farms Processing Plant
06.2017 - 03.2018
Butcher
Smithfield Foods, Inc
12.2009 - 03.2017
High School Diploma - undefined
Charleston Job Corps
Some College - Business Administration
Bladen Community College
Expected - Logistics And Supply Chain Management
Fayetteville Technical Community College
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