Jordan Shelburg
Des Moines,IA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Manager
First Stop beverage shop
Des Moines, Iowa
04.2022 - Current
- Supervised daily operations to ensure outstanding customer service experiences.
- Trained and mentored staff on best practices in customer interactions.
- Managed inventory levels and coordinated product restocking efforts.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Scavo High School
Des Moines, IowaSkills
- Customer relationship management
- Team building
- Employee training
- Inventory management
- Product knowledge
- Order fulfillment coordination
- Effective communication
- Problem solving
- Time management
- Conflict management
- Decision-making
- Relationship building
Timeline
Customer Service Manager
First Stop beverage shop
04.2022 - Current
Scavo High School