Felicia Rankin
Nevada City,CA
Summary
As a seasoned Owner/Operator at Self Employed eCommerce, I excelled in operations management and customer service, significantly enhancing customer satisfaction. My expertise in streamlining processes and prioritizing client needs, coupled with a strategic approach to business planning and personnel management, drove profitability and operational efficiency.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Self Employed
02.2002 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Education
High School Diploma -
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Small business operations
- Sales tactics
- Personnel management
- Financial reporting
- Inventory control
Timeline
Owner/Operator - Self Employed
02.2002 - Current
San Leandro High - High School Diploma,
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