Felicia R. Graham
Nashville
Summary
To obtain a position where I can utilize my experience in training and facilitating, team development and management along with problem solving to focus continuous improvement to help achieve excellent customer service.
Overview
24
24
years of professional experience
Work History
Correctional Corporal
Lois DeBerry Special Needs Facility
12.2018 - 01.2023
- Supervise inmate activities in housing units, dining area, recreation and work assignments.
- Attend a variety of meetings such as staff meetings, disciplinary board meetings, and training, on riot control, escape and first aid.
- Prepare a variety of reports such as daily logs, disciplinary reports, records of offender’s job and pay, daily inmate counts, and requisition for office supplies.
- Operates and utilizes a variety of equipment including two-way radios, firearms, electronic gates, televisions cameras and motor vehicles.
- Ensures safety of residents through the supervision of their daily activity
Quality Lab Technician and Auditor and Certified Job Instruction Trainer
Maplehurst Bakeries
04.2017 - 01.2018
- Inspect all incoming products to ensure that goods meet manufacturing standards and are free of defects.
- Updates and maintains receiving records
- Updates, enters and maintains all standard work processes in corresponding spreadsheets
- Operates lab equipment
- Calibrates all lab Equipment
- Identifies defective and /or non-conforming pro
- Places hold on all nonconforming products and organize and coordinates rework projects.
- Perform Quality checks throughout the shift to verify employees are following all quality guidelines and rules.
- Performs Audits
- Conducts training
- Perform preop
- Investigates all nonconforming issues and works with production to put corrective action in place
- Very aggressive in problem solving to avoid wrong and missing and /or nonconforming
- Initiates Kaizen events when necessary
- Conducts environmental and bacterial swabs
- Works hand in hand with QA manager and develops team atmosphere with Production managers
- Certified Job instruction trainer is responsible for training new employees on rules and policies as well as on the job training.
- Certified Trainer responsible for conducting plant wide annual and quarterly training for all employees as required including safety, quality, HACCP, and Food Safety.
Team Leader
Delta Faucet
01.2011 - 01.2017
- Responsible for SQCD Matrix
- Daily and Weekly Audits
- Preparing for Engineering builds, Pilots and PPAPS
- Participating in Kaizen events (2P and 3P events)
- Continuous line improvements collaborating with Scheduler, CI, Engineers, and Safety
- Collaborating with Team Leaders Engineers and QA for input on New and existing products (Product and Process Improvements).
- Plan and Prepare schedules for manufacturing of DST Assembly Department
- Execute daily operations of schedule compliance, JDE, and Crystal Reports.
- Utilize labor efficiently to meet daily schedules and customer demand
- Review BOM’s for correct part number quality and assembly sequence
- Member of the training team, JI trainer, along with assisting to manage employees to achieve our safety and production goals.
- Confer with fellow team leaders to determine their employee requirements to meet plant wide customer demand
- Conduct daily huddle with team members and cover company metrics as well as outline our specific goals
- Write Standard Work
- Perform various daily Audits ranging from STW to Safety
- Generate A3s using the 5 Why problem-solving tool
- Initiating Kaizen events to promote continuous improvement
- Lean Sigma Yellow and Orange Belt Certified
- Member of Delta Faucet Training Team:
- Attended various training courses, on and offsite as well as attended classes at University of Knoxville, provided by Masco Co. Attended Quarterly Training by Training Consultant to keep us current as the workplace continues to grow and change.
- Certified Job Instruction Trainer responsible for training all new employees in the rules, regulations and guidelines of our facility. I conducted orientation and on the job training with new employees before assessing and assigning assignments based on their training record.
- Certified Trainer responsible for conducting plantwide annual and quarterly training to all employees as required by OSHO to retain our certification. Training included safety, quality, communication, teaming, conflict resolution, diversity, managing change, leadership, time management and various other training our plant manager saw as a benefit to create a great company.
- Lead Trainer responsible for training and developing new team leaders into supervisors who can manage, coach, supervise and motivate their team members.
Quality Assurance Tech, Communication Starpoint, Scrap and Inventory Analyst
Delta Faucet
01.1999 - 01.2017
- Trained employees on how to evaluate the quality of parts (PQR)
- Issued non-conforming reports when parts are defective
- Completed audits on assembly lines to verify Standard Work compliance with BOM’s
- Lead weekly communication meetings within my department to relay pertinent information to all lines
- Inspected incoming product
- Place holds on non-conforming products
- Organize rework project
Education
Business Administration
Jackson State Community College
High School - undefined
Blytheville High School
01.1988
Skills
- Coordinator of Training Team
- Facilitator of Kaizen
- Continuous Improvement Team Member
- Classroom Instructor for Annual Training (safety, quality, diversity, managing change, team building, communication, effective listening etc) of All Employees
- Presentation Skills and Public Speaking
- Data Entry
- Planning and Organizing
- Time Management
- Written and Verbal Communication
- Functional and Technical Competency
- Microsoft Office proficiency
- Active Listening and Critical Thinking
Timeline
Correctional Corporal
Lois DeBerry Special Needs Facility
12.2018 - 01.2023
Quality Lab Technician and Auditor and Certified Job Instruction Trainer
Maplehurst Bakeries
04.2017 - 01.2018
Team Leader
Delta Faucet
01.2011 - 01.2017
Quality Assurance Tech, Communication Starpoint, Scrap and Inventory Analyst
Delta Faucet
01.1999 - 01.2017
Business Administration
Jackson State Community College
High School - undefined
Blytheville High School