Felicia Rush
Conyers,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Substitute Teacher, K-12
Newton County School System
09.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Substitute Teacher, K-12
Putnam County School District
11.2023 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
- Implemented classroom management techniques to maintain positive learning environment.
Medical Coding and Billing Specialist
RS Enterprises
05.2003 - Current
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Maintained accuracy, completeness, and security for medical records and health information.
- Transcribed and entered patient medical information into electronic medical records systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
SpEd Paraprofessional
Clarke County School District
07.2021 - 10.2023
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Enhanced student understanding by providing individualized support and accommodations for diverse learning needs.
- Facilitated small group instruction to reinforce concepts and skills taught during whole-class lessons.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supported students'' social-emotional development through the implementation of targeted interventions and ongoing encouragement.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Alerted instructor to student behavior or issues requiring intervention.
- Interacted physically and verbally with students throughout each day.
- Provided individualized reading, writing and math instruction to support student development.
- Collaborated with teachers and specialists to assess student progress.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
Administrative Medical Clerk
Athens Regional Medical Center - Armc
04.1997 - 08.2002
- Boosted patient satisfaction scores with prompt, courteous service during check-in and checkout processes.
- Assisted with the coordination of medical tests and imaging appointments, ensuring timely results for patient care decisions.
- Streamlined patient registration process by implementing efficient filing and data management systems.
- Contributed to a positive work environment by delivering excellent customer service in all interactions with patients, families, and colleagues.
- Provided administrative support to multiple physicians simultaneously while maintaining organization within busy clinic settings.
- Maintained an orderly reception area which contributed to a welcoming atmosphere for patients upon arrival.
- Facilitated communication between patients and healthcare providers through clear documentation of phone messages and appointment requests.
- Expedited referral processes for specialty consultations by properly completing necessary documentation and obtaining insurance authorizations.
- Managed incoming calls efficiently while maintaining a professional demeanor under pressure from high call volumes or challenging situations.
- Supported medical staff in providing optimal care to patients by preparing examination rooms and organizing necessary materials.
- Maintained strict confidentiality of sensitive information, adhering to HIPAA guidelines for all patient records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Certified Medical Assistant
Athens Technical College
Athens, GASkills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
Additional Information
- Northeast GA RESA Certification
- Completion of the Georgia Paraprofessional Course
- Successful completion of Georgia Paraprofessional Certification Test with passing test score.
- Completed Substitute Teacher Training for Griffin RESA
- Certified Medical Assistant
Timeline
Substitute Teacher, K-12
Newton County School System
09.2024 - Current
Substitute Teacher, K-12
Putnam County School District
11.2023 - Current
SpEd Paraprofessional
Clarke County School District
07.2021 - 10.2023
Medical Coding and Billing Specialist
RS Enterprises
05.2003 - Current
Administrative Medical Clerk
Athens Regional Medical Center - Armc
04.1997 - 08.2002
Certified Medical Assistant
Athens Technical College
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