Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Felicia R. Valdez

Tomball,TX

Summary

The ability to work in a group to work towards and obtain a common goal. Detailed oriented, with a proven ability to identify, analyze and solve problems. Highly reliable and loyal self-starter with a commitment to excellence. Ability to understand relate and communicate with multi-levels of management. Able to work under pressure in fast paced and time sensitive environments.

Experienced with territory management and market expansion strategies, ensuring consistent growth and client retention. Utilizes strong analytical skills and market insights to develop effective sales plans. Track record of building robust client relationships and leading teams to exceed performance goals.

Overview

23
23
years of professional experience

Work History

Territory Manager

Texas Petroleum Group
01.2021 - 01.2025
  • Direct daily operations of overseeing high-volume convenience stores, overseeing cash control and pos, deposits, and invoice compliance.
  • Train and mentor new management, on company policies and customer Service standards.
  • Manage inventory, merchandise ordering, and implementation of plan-o-grams to maximize sales.
  • Ensure compliance with food safety and alcohol regulations as certified food manager and TABC Certified. Class AB operator.

Store Manager

LandMark Industries
01.2021 - 01.2022
  • Open and close POS system to do daily paperwork, daily deposits, Merchandise orders, daily counts of high retail items, cleaning, stocking, Certified Food Manager, TABC Certified, overseeing employee’s training in company policies and procedures

General Manager

Stripes / 7/Eleven
01.2013 - 01.2021
  • Open and close POS system to do daily paperwork, daily deposits, merchandise orders, daily counts of high retail items, cleaning, stocking, money orders, Certified Food Manager, opening and closing kitchen, TABC Certified, overseeing employee’s training in company policies and procedures

Bartender

The Good Fortune Club
01.2009 - 01.2012
  • Customer service, opening, closing, cash handling, cleaning, inventory

Manager

Taco Bueno
01.2005 - 01.2008
  • Daily and weekly expense reports, daily and weekly inventory reports, scheduling, customer service, controlling labor staying within budget, daily deposits, opening and closing or restaurant.

Store Manager

Cindies
01.2002 - 01.2005
  • Overseeing of merchandise ordering, daily and weekly inventory reports, daily and weekly expense reports, scheduling and labor budgets, overseeing employee’s, stocking, and customer service. Opening and closing of store.

Education

Office Dental - Business / Dental

National Institute Of Technology
Houston, TX
01.2005

High School Diploma -

McCullough High School
05-1984

Skills

  • Basic knowledge of Microsoft Word and Excel Knowledge in retail, restaurant management, inventory control, and customer service
  • Team collaboration and leadership
  • Customer relationship management
  • Multitasking and organization
  • Goals and performance
  • Goal setting
  • Sales expertise
  • Lead prospecting

Awards

Awards for 4.0 GPA in college, Awards for completing courses in customer Service.

Timeline

Territory Manager

Texas Petroleum Group
01.2021 - 01.2025

Store Manager

LandMark Industries
01.2021 - 01.2022

General Manager

Stripes / 7/Eleven
01.2013 - 01.2021

Bartender

The Good Fortune Club
01.2009 - 01.2012

Manager

Taco Bueno
01.2005 - 01.2008

Store Manager

Cindies
01.2002 - 01.2005

Office Dental - Business / Dental

National Institute Of Technology

High School Diploma -

McCullough High School
Felicia R. Valdez